HR Business Partner - Retail

L'OREAL GROUP; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

L'Oréal is seeking an experienced HR Business Partner for Retail Luxe, based in London. You will partner with store leaders to drive organizational design, employee engagement, and talent development across the Luxe retail population.

You will bring UK employment law expertise, manage first‑line ER cases, and lead strategic workforce planning while leveraging data to control headcount and costs.

Qualifications

• Robust stakeholder management experience with the ability to influence at all levels.
• Proven HRBP experience (retail industry experience is a plus, but not essential).
• Strong expertise in UK employment law and managing ER cases.
• Ability to work accurately at pace with ambiguity and manage change.
• Skilled in data analysis, problem-solving, and managing headcount budgets.

Responsibilities

• Partner with retail stakeholders to drive organisational design and engagement.
• Lead talent agenda including acquisition, development, and retention.
• Develop succession plans for stores.
• Manage first-line employee relations in line with UK law.
• Lead strategic workforce planning and change management.
• Monitor headcount and salary costs within budget.

Skills

Core Stakeholder Manager

HR Expert

ER Specialist

Agile & Solution-Oriented

Analytical Mindset

Job description

HR BUSINESS PARTNER, RETAIL LUXE (FTC)

Are you passionate about people and driven to foster a thriving work environment? Do you possess a unique ability to connect business objectives with people strategies? L'Oréal is seeking a strategic and empathetic HR Business Partner to be a champion for our most valuable asset: our people. In this role, you will be a trusted advisor and consultant, partnering with leaders and teams to drive organizational effectiveness, talent development, and a culture of excellence.

WHO WE ARE

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

A DAY IN THE LIFE

Your day-to-day as a Retail HRBP within L'Oréal Luxe (based in London, Gateway, reporting to the Head of HR, Luxe Retail) will focus on supporting our retail population, including Store Managers and Beauty Advisors. You will:

• Partner with Retail Stakeholders: Act as a trusted advisor to retail managers to drive organisational design, employee engagement, and talent retention.
• Drive the Talent Agenda for your population:
  • Talent Acquisition: Ensure diversity balance and anticipate pipeline for future store talents.
  • Talent Development & Retention: Grow skillsets across retail teams, offering personalised development through career conversations.
  • Succession Planning: Structure proactive succession plans for stores.
• Be Accountable for Employee Relations: Pro-actively lead and manage first-line employee relations cases, ensuring managers are offered practical advice and guidance in line with UK employment law.
• Identify Strategic Resourcing Requirements: Lead change management, organisation design, and strategic workforce planning.
• Operations & Cost Controlling: Leverage data analytics to manage headcount and salary costs in line with the budget.

WHO YOU ARE:

• Core Stakeholder Manager: Robust stakeholder management experience with the ability to influence at all levels.
• HR Expert: Proven HRBP experience (retail industry experience is a plus, but not essential).
• ER Specialist: Strong expertise in UK employment law and managing ER cases.
• Agile & Solution-Oriented: Ability to work accurately at pace with ambiguity and manage change.
• Analytical Mindset: Skilled in data analysis, problem-solving, and managing headcount budgets.

WHAT WE OFFER

Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.

Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years' service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.

HOW WE RECRUIT

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.