HR Business Partner – Aviation UK

ICTS UK Ltd; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Training & Development

HSF Health Plan

Benefits Platform

Gymflex

Workplace Pension

Employee Assistance

Cycle to Work

Financial Wellbeing

Recognition & Awards

Refer a Friend

Job summary

ICTS UK Ltd in London is seeking an HR Business Partner to work with our Aviation division, translating the People strategy into practical actions and driving positive change across England and Scotland.

You will support senior leaders on employee relations, lead complex ER cases, and line-manage two HR Advisors, fostering an inclusive, high-performance team culture with strong stakeholder collaboration.

Qualifications

• Must have proven experience as an HR Business Partner in a high-volume, complex ER environment.
• Strong knowledge of UK employment legislation and applying it in real-world situations.
• Demonstrable experience working with trade unions.
• Emotional intelligence and interpersonal skills to build credibility across a dispersed workforce.
• Experience leading TUPE, restructurings or significant change programmes.
• Solid commercial awareness and ability to balance people priorities with business imperatives.
• Line management experience with developing others.
• Strong analytical skills, including Excel, to surface data-driven insights.

Responsibilities

• Act as a trusted HR Business Partner to senior operational leaders across the Aviation division, guiding on employee relations and people management.
• Lead and own complex ER casework, including restructures, TUPE transfers and change programmes.
• Line manage and develop two HR Advisors, fostering a high-performance, inclusive culture.
• Drive localised employee engagement initiatives and DEIB activities reflecting workforce diversity.
• Identify emerging people trends and translate into proactive, evidence-based solutions.
• Influence business change at tactical/operational level with potential to shape strategy.
• Coach and develop managers to build capability and efficiency.
• Collaborate with trade unions and stakeholders to maintain constructive relationships.

Skills

HR Business Partner

UK employment law

Trade unions

Emotional intelligence

TUPE/change management

Commercial awareness

Line management

Excel analytics

Job description

NOW HIRING

HR Business Partner – Aviation UK

London HQ

Mon–Fri, Office Hours

Head of HR

2 Direct Reports

About ICTS

ICTS is the UK's trusted partner for bespoke security services. Operating since 1987, with nearly 5,000 colleagues across the UK & Ireland, we deliver high-quality integrated security and customer services across some of the most demanding environments from aviation and data centres to corporate sites and beyond.

Our people are at the heart of everything. We're passionate about doing things the right way, and our strong client retention rates reflect the safe, inclusive operating environments we create together. If you bring passion, integrity and a diversity of thought, we'd love to welcome you to the team.

The Role

This hands-on role sits within our HR team at ICTS HQ and partners directly with our divisional Aviation operations across England and Scotland. You will be a trusted voice for our people, translating the People strategy into meaningful action and driving positive change at every level.

Day-to-day, you'll be:

• Acting as a trusted HR Business Partner to senior operational leaders across the Aviation division, providing expert guidance on all aspects of employee relations and people management
• Leading and personally owning complex ER casework, including restructures, TUPE transfers and change management programmes
• Line managing and developing two HR Advisors, fostering a high-performance, inclusive team culture
• Driving delivery of localised employee engagement initiatives and DEIB activities that reflect the diversity of our workforce
• Identifying emerging people trends across the division and translating them into proactive, evidence-based solutions
• Influencing business change primarily at tactical and operational level, with the opportunity to shape strategic thinking, balancing risk with pragmatic, commercial solutions
• Coaching and developing operational managers to build capability and improve business efficiency
• Working collaboratively with trade union representatives and key stakeholders to maintain constructive working relationships

What You'll Bring

We will invest in your growth, but a few things are essential from the start:

• Proven experience as an HR Business Partner in a high-volume, complex ER environment, ideally multi-site and operationally driven
• Strong knowledge of UK employment legislation and the confidence to apply it in ambiguous, real-world situations
• Demonstrable experience working with trade unions
• Emotional intelligence and interpersonal skills to build credibility quickly across a diverse, dispersed workforce
• Experience leading or contributing to TUPE, restructuring or significant change management programmes
• Solid commercial awareness and the judgement to balance people priorities with business imperatives
• Line management experience with a track record of developing others
• Strong analytical skills, including Excel, to surface data-driven people insights

Nice to have:

• Experience in an outsourced or contracted services environment
• Previous exposure to aviation, security or other highly regulated sectors
• Experience working in an agile or rapidly evolving organisation

What We Offer You

• Training & Development — equipped for this role and beyond
• HSF Health Plan — cash back on dental, optical & medical
• Benefits Platform — everyday discounts, wellbeing & lifestyle perks
• Gymflex — discounted gym memberships across the UK
• Workplace Pension — we invest in your future alongside you
• Employee Assistance — 24/7 counselling, legal & life coaching
• Cycle to Work — save on a new bike and spread the cost
• Financial Wellbeing — pension guidance and budgeting tools
• Recognition & Awards — Employee of the Quarter, Safety Stars & more
• Refer a Friend — get rewarded when brilliant people join via you

Inclusion & Our Values

At ICTS UK & Ireland, it's the uniqueness of our people that makes us stand out and we wouldn't have it any other way. We actively welcome applicants of all backgrounds, ethnicities, ages, abilities, gender identities, sexual orientations, faiths and life experiences.

We are proud signatories of the Armed Forces Covenant (recognised at Silver), and we champion women and underrepresented groups across the security sector. If you need any adjustments at any stage of the recruitment process, just let us know — we will make it happen.

Customer First

Teamwork

Integrity

Innovation

We move quickly when we find the right person, vacancies can close early. | Your difference is our success.