HR Business Partner

ProCook; Gloucester; Hybrid; GBP 42,000 - 46,000; Full time

Benefits offered by this job

Free parking on-site

Free gym access on-site

Unlimited coffee and tea

Free fruit and cake daily

Subsidised meals - breakfast and lunch

Hybrid working: 3 days in HQ, 2 days w

40% employee discount + 30% for family

2x annual volunteering days

Employee Assistance Programme

Salary sacrifice electric car + cycle2

Enhanced maternity/paternity pay

Friends and family referral scheme

33 days annual leave (incl bank &hols)

Discretionary bonus up to 10%

B Corp certified company

Great Place to Work (5 years)

Job summary

ProCook is seeking an experienced HR Business Partner to provide expert guidance on employee relations, advising and supporting regional managers during rapid growth. You will handle complex ER matters, coach line managers, and ensure policy compliance across the business.

The role is full-time (37.5h/week) with hybrid working—3 days in the GL10 3EZ office and 2 days from home—offering a comprehensive benefits package and a chance to shape HR practice in a dynamic retail/hospitality environment.

Qualifications

• Expert guidance on managing underperformance and performance improvement plans.
• Lead investigations and disciplinary processes with high-quality reporting.
• Deliver guidance across employee relations matters including disciplinaries, grievances, flexible working, sickness absence, and policy interpretation.

Responsibilities

• Advise Regional Managers with practical, commercially-focused ER guidance.
• Coach and support a newly appointed HR role on people processes and lifecycle activities.
• Maintain case management records and provide data insights and trend analysis.
• Design and deliver ER training to managers to handle people matters confidently.

Skills

ER guidance

Stakeholder mgmt

Coaching managers

Employment law knowledge

Change management

Education

CIPD qualification

Job description

We are looking for an experienced HR Business Partner to join us on a permanent basis.

At ProCook, we believe that a strong, engaged, and supported workforce is the key to success. You will play a crucial role in ensuring a positive working environment by providing expert guidance on employee relations (ER) matters. This is a pivotal hire, and you will be advising and supporting the regional managers as the business continues its rapid growth. Commercial awareness, UK employment law knowledge and have experience in dealing with complex ER cases are key to this role.

This is a full-time, 37.5hrs/week role, with hybrid working arrangements (3 days in the office - GL10 3EZ and 2 days from home).

Requirements

What You'll be Cooking in This Role?

• Provide expert advice on all aspects of managing underperformance, including informal and formal performance improvement plans.
• Lead investigations/disciplinary's ensuring high-quality reports
• Deliver support and guidance across a wide range of employee relations matters, including disciplinary and grievance processes, flexible working requests, sickness absence, contractual queries and policy interpretation.
• Act as a trusted advisor to Regional Managers, providing practical and commercially focused guidance on employee relations matters while ensuring a consistent approach across the business.
• Support and coach a newly appointed Hr role reporting providing guidance on people processes and key employee lifecycle activities, including long-term sickness, flexible working requests, maternity and family leave, performance management and employee wellbeing.
• Coach, advise and influence line managers on employee relations issues efficiently and accurately, ensuring best practice is applied consistently across the business.
• Maintain accurate records of case management and tracking, providing insights through data reporting and trend analysis.
• Design and deliver employee relations training to managers, equipping them with the knowledge and skills to handle people matters confidently and effectively.
• Stay up to date with employment law developments and HR best practice to ensure compliance and minimise business risk.
• Support the creation, review and implementation of policies to ensure they remain legally compliant and aligned with ProCook's values, culture and business objectives

What You'll Bring to the Table

• Experience in a similar role, supporting a workforce of 750+ colleagues, ideally from a Retail or Hospitality Industry
• Strong ability to coach, mentor, and support managers on ER issues.
• Effective stakeholder management and collaboration.
• Ability to influence and drive positive change within the organisation.
• Highly effective verbal and written communications skills
• A strong knowledge of employment law and ER best practices (you know your stuff!)
• Brilliant people skills, you're a natural communicator who can guide and influence with ease
• A proactive, collaborative approach, always looking for better ways to do things
• Excellent organisational skills and eagle-eyed attention to detail
• Adaptable and open to change in a dynamic business environment.
• Self-motivated with a proactive and solution-focused approach.
• Passionate about fostering a positive and supportive workplace culture
• CIPD qualification is ideal

Benefits

What's in it for You?

• Salary is between £42,000 - £46,000 depending on experience and skills
• Total value of our perks is valued at up to £3,000+ per year
• Free parking on-site
• Free gym access on-site
• Unlimited coffee and tea throughout the day
• Free fresh fruit and cake daily
• Subsidised meals - breakfast and lunch
• Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
• Opportunity to work with a passionate team
• Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
• 2 x Annual paid volunteering days
• Employee Assistance Programme
• Salary Sacrifice Electric Car Scheme Policy + Cycle to work scheme (contingent to company policy)
• Enhanced Maternity & Paternity Pay
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays)
• Discretionary bonus scheme of up to 10%
• B Corp certified company committed to ethical practices and sustainability
• A company recognised as a Great Place to Work for 5 consecutive years
• Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible.

About ProCook's Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.