HR Advisory Partner

Ocs Uk & Ireland; Mildenhall; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

OCS Academy

Wagestream discount app

Flex learning & development

Awards & recognition

Job summary

OCS UK & Ireland is seeking an experienced ER Manager to lead a small HR Advisory team, delivering strategic employee relations guidance and risk mitigation across the UK & Ireland group.

You will own a portfolio of high-risk ER cases, partner with the Strategic Partner, coach the team, drive continuous improvement, and ensure documentation and reporting are maintained in Teams and SharePoint. This role requires CIPD qualifications and strong BI skills.

Qualifications

• Minimum L5 CIPD qualification with demonstrable ER experience.
• Experience managing a small team in a fast-paced environment.
• Experience in a shared service HR delivery model.
• Desirable L7 CIPD or working towards; Associate CIPD considered.
• Proficient in Power BI for MI and reporting.
• Experience in delivering HR training.

Responsibilities

• Act as escalation point for high-risk ER cases and provide guidance.
• Coach and develop the ER team to improve performance and knowledge.
• Manage team performance, attendance, conduct and workload delegation.
• Lead and participate in ER case reviews and risk reporting meetings.
• Maintain up-to-date documentation on Teams/SharePoint.
• Ensure compliance with group policies on equality, data protection, and information security.

Skills

Team leadership

Employee relations

Power BI

Training delivery

Stakeholder management

Education

L5 CIPD

L7 CIPD or working towards

Associate CIPD

Tools

Power BI

Job description

About The Role:

To manage a small team within the HR Advisory Function, ensuring that the business is provided legal, commercial employee relations advice, guidance and risks are managed and mitigated where necessary.To own a caseload of high risk, complex ER cases to conclusion, mitigating and highlighting risks where possibleTo act as the Strategic Partner's point of contact for escalation for ER matters and resolutions

Key Responsibilities:

• FunctionalAct as escalation point for high-risk employee relations cases in the business areas in the area of responsibility, including discrimination, collective grievances, collective redundancy, ill health and medical capability, ensuring the team are clear on the next steps and why.
• To coach the team on ER matters to ensure team knowledge growth and development.
• To manage team performance, attendance, conduct and delegate workload
• To act on feedback of the service and generate action plans for improvement in partnership with the Continuous Improvement

Manager and ER Manager

• To attend weekly/bi-weekly quarterly meetings on ER Cases and ER risk where necessary in support of own caseload and the teams
• To have ownership of the Safe call reports in the business areas supporting- ensuring the team drive these to conclusion efficiently
• To keep the letter documentation up to date on Teams, SharePoint etc, to ensure the correct documents are available and used at all times
• To have good knowledge of the business areas in remitGeneralAvoid conflict of interests between personal interests and the interests of the UK & Ireland group
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties
• Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders
• Adhere to and promote the UK & Ireland group's policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them
• Support and promote the UK & Ireland group's sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible

About You:

• Applicants must have the right to work in the UK
• Necessary Minimum L5 CIPD
• Demonstrable experience working within Employee Relations in a fast paced, low margin business
• Proven experience managing or team leading a small team, with a blend of remote and office based workers
• Experience of working within a shared service HR delivery
• Experience of service improvement
• Desirable
• L7 CIPD or Associate CIPD or working towards
• Power BI knowledge and experience- how to operate, analyse, and drill down on PowerBI MI
• Experience of writing and delivering training within HR

Core Expectations

• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Self-motivated and able to work effectively in a fast-paced environment.
• Have a positive and focused attitude when dealing with all colleagues.
• Be able to take personal responsibility.
• Have a flexible and positive attitude towards work.
• Be keen to continuously improve own learning and development.
• Support and embed the UK & Ireland group's corporate values.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK& I - Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge