HR Advisor

TwentyCi Ltd; Greater London; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Work Your Way Budget

Learn You Way Fund

Wellbeing Budget

Private Health Insurance

25 days annual leave + public holidays

Personal days

Sabbatical

Equal Parental Leave

Job summary

Charlie, the HR platform, is hiring an experienced HR Advisor II to manage a portfolio of small business customers, guiding them through employee relations matters with UK employment law expertise. You will coach founders and managers, draft policies and contracts, and help develop progressive people processes while working in a hybrid UK setup.

This six-month fixed-term contract offers flexible office and remote work, along with a comprehensive benefits package and career progression in a

Qualifications

• Substantial experience advising independently on complex UK employee relations matters.
• In-depth knowledge of UK employment law and ability to research case law as needed.
• Experience drafting or reviewing employment contracts, policies and handbooks.
• Confidence building relationships with founders and senior stakeholders.
• Experience coaching managers and delivering training clearly and confidently.
• Strong writing and communication skills; translate complex advice into practical guidance.
• Ability to manage a high caseload with competing deadlines and multiple relationships.
• Interest in using AI tools to work efficiently without compromising advice quality.
• Desire to learn, share ideas and help build a service we're proud of.

Responsibilities

• Manage a portfolio of customers and deliver an excellent experience throughout their journey with Charlie.
• Advise independently on complex matters, including redundancies, restructures, performance, conduct and sickness absence.
• Chair disciplinary, grievance and redundancy meetings, including at customer sites when needed.
• Coach founders and managers through sensitive people issues and deliver training on people management.
• Work with customers on projects such as progression frameworks, benefit reviews and management training.
• Draft and review high-quality handbooks, policies and employment contracts.
• Help customers develop progressive, practical policies and support them with EDI reviews.
• Keep up to date with UK employment law and relevant case law, and explain changes for small businesses.
• Draft and negotiate settlement agreements, working with customers, employees and external solicitors.
• Coordinate external support, including Occupational Health referrals.
• Identify opportunities to offer customers additional support through Charlie’s services.
• Manage a busy caseload across multiple customers and projects while maintaining the quality of your advice.
• Develop and deliver customer training, share ideas to improve the service and mentor junior team members.

Skills

UK employment law

Employee relations

Drafting contracts & handbooks

Stakeholder management

Coaching & training

Strong writing

Education

CIPD Level 5 or above

Job description

About Charlie

We're Charlie and we exist to Make Work Better. We believe the best way to do this is by building tools and services that democratise great HR for small businesses.

Our HR Advice team helps small businesses handle difficult people issues with confidence and build better places to work. We're looking for an experienced HR Advisor to give customers practical, thoughtful advice and help us keep improving the service.

Come and join us to make work better!

What is a "HR Advisor II"?

You'll manage your own portfolio of customers, building lasting relationships with founders and people leaders. You'll guide them through complex employee relations matters, coach them through sensitive decisions and support projects that improve how their teams work.

You'll bring strong knowledge of UK employment law and the judgement to apply it to the realities of a small business.

In this role you will:

As our HR Advisor, you'll be responsible for:

• Manage a portfolio of customers and deliver an excellent experience throughout their journey with Charlie
• Advise independently on complex matters, including redundancies, restructures, performance, conduct and sickness absence
• Chair disciplinary, grievance and redundancy meetings, including at customer sites when needed
• Coach founders and managers through sensitive people issues and deliver training on people management
• Work with customers on projects such as progression frameworks, benefit reviews and management training
• Draft and review high-quality handbooks, policies and employment contracts
• Help customers develop progressive, practical policies and support them with EDI reviews
• Keep up to date with UK employment law and relevant case law, and explain what changes mean for small businesses
• Draft and negotiate settlement agreements, working with customers, employees and external solicitors
• Coordinate external support, including Occupational Health referrals
• Identify opportunities to offer customers additional support through Charlie’s services
• Manage a busy caseload across multiple customers and projects while maintaining the quality of your advice
• Develop and deliver customer training, share ideas to improve the service and mentor junior team members

Requirements

You must have:

• Substantial experience advising independently on complex UK employee relations matters
• In-depth knowledge of UK employment law and the ability to research case law where needed
• Experience drafting or reviewing employment contracts, policies and handbooks
• Confidence building relationships with founders and senior stakeholders
• Experience coaching managers and delivering training clearly and confidently
• Strong writing and communication skills, with the ability to make complex advice practical and easy to understand
• The ability to manage a high caseload, competing deadlines and several customer relationships at once
• An interest in using AI tools to work efficiently without compromising the quality of your advice
• A desire to learn, share ideas and help build a service we're proud of

Let us know if you have: (all of these are desirable, but none are required)

• A CIPD Level 5 qualification or above
• Experience advising small businesses across a range of sectors
• Experience working in a HR consultancy
• Experience mentoring or upskilling other advisors

We will still consider applications even if you don't meet every single one of the above requirements, so don't be put off if you don't match them absolutely perfectly!

We cannot offer visa sponsorship and you must be able to work in the UK.

This is an initial six-month fixed-term contract, with the possibility of becoming permanent.

The Way We Work

How we're crafting ownership, belonging and structured flexibility:

• A team of 39 that genuinely enjoy spending time together, with regular in-person and remote events to foster connection
• Hybrid-first approach; we optimise for office and remote working to be valued equally, and to be equally valuable
• Live anywhere in the UK; we have 5 set days per year that we require the team to be together in our London office, but you have the flexibility to live anywhere in the UK
• 90 bookable "nomad working" days outside of the UK in any timezone each year
• An amazing office space in East London's pet-friendly Second Home, and membership access to their wider London and LA locations.
• We have review cycles 2x a year using our transparent career progression framework, and dedicated personal development time

Compensation Package

• A benchmarked salary from £35,500 - £39,500 based on your level within our progression framework

Benefits

• £750 yearly Work Your Way Budget (to put toward things like travel to London for company events, getting your home office setup and your L&D)
• Access to our Learn You Way Fund (a company-wide fund that folks can apply to bolster their Work Your Way budget for L&D purposes
• £30 monthly wellbeing Budget
• Private Health Insurance through Vitality
• 25 days annual leave + public holidays
• 4 bookable "Personal days" per year for when you can't bring your full self to work
• A sabbatical of up to one month paid at 50% of salary, for every 3.5 years worked at Charlie.
• Enhanced Equal Parental Leave policy

Equal Opportunities Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team.

We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.

Please let us know if you require anything which would enable your success throughout our interview process.