HR Advisor

Right Match Recruitment Group Limited; Ashford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Right Match Recruitment Group Limited is actively recruiting an experienced HR Advisor for a full-time, permanent role based in Ashford, Kent. You will provide high-quality HR guidance to managers, handling employee relations matters with confidence, fairness and consistency.

You will manage absence and performance issues, disciplinaries, grievances and flexible working requests, ensuring compliance with employment law and best practice while supporting business objectives and values.

Qualifications

• CIPD Level 5 qualified or working towards it, or equivalent HR advisory experience.
• Proven experience advising on complex employee relations cases.
• Strong knowledge of employment law and HR best practice.
• Excellent stakeholder management and relationship-building skills.
• Clear written and verbal communication, with professional HR documentation.

Responsibilities

• Act as a first point of contact for managers seeking HR advice on employee relations matters.
• Support managers with sickness absence, investigations, disciplinary and grievance matters, capability and performance management, whistle-blowing and flexible working requests.
• Provide guidance around suspension processes.
• Support formal meetings and hearings, including producing accurate and confidential notes.
• Build relationships with trade union representatives.
• Draft clear and professional correspondence and case documentation.
• Monitor sickness absence and advise on next steps.
• Support occupational health referrals and follow-up actions.
• Deliver training and coaching to managers and leaders on HR processes.
• Contribute to HR policy improvements and participate in broader HR initiatives.

Skills

Employee relations

Employment law expertise

Stakeholder management

Communication skills

HR documentation

Organisational skills

Coaching/training

IT skills

iTrent experience desirable

Trade union experience advantageous

Education

CIPD Level 5 or equivalent

Tools

Microsoft Office

HR systems

iTrent

Job description

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Ashford, Kent. We are recruiting for experienced and forward thinking HR Advisor. This is full time and permanent position and working for very well established care company. Very interesting and varied role with a scope for progression.

We're looking for a confident and approachable HR Advisor to join our client's team and provide high-quality, pragmatic HR advice and support to managers across the business.

You'll be a key point of contact for a broad range of employee relations matters, helping managers navigate sometimes complex situations confidently, fairly and consistently. From absence and performance management to disciplinaries, grievances and flexible working requests, you'll play an important role in ensuring our people practices reflect employment law, best practice, our values and our commercial goals.

What you'll be doing

• Act as a first point of contact for managers seeking HR advice and guidance on employee relations matters.
• Support managers with sickness absence, investigations, disciplinary and grievance matters, capability, performance management, whistle‑blowing and flexible working requests.
• Provide guidance and support around suspension processes.
• Support formal meetings and hearings, including producing accurate and confidential notes.
• Build professional and constructive relationships with trade union representatives.
• Draft clear and professional correspondence, including outcome letters and case documentation.
• Monitor sickness absence, highlighting relevant trigger points and supporting managers with appropriate next steps.
• Support occupational health referrals and follow‑up actions.
• Deliver training and coaching to managers and leaders, building their confidence in HR processes and people management.
• Contribute ideas and expertise to continuously improve HR policies, procedures and ways of working.
• Get involved in ad hoc HR projects and wider initiatives as required.

What we're looking for

You'll ideally be CIPD Level 5 qualified or working towards your qualification, although we'll also consider candidates who can demonstrate significant HR Advisory experience.

You'll also bring:

• Proven experience advising on complex employee relations cases.
• Strong knowledge of employment law and HR best practice.
• Excellent stakeholder management and relationship‑building skills.
• Strong written and verbal communication skills.
• The ability to produce clear, accurate and professional HR documentation.
• Excellent organisation and attention to detail.
• Confidence in coaching or delivering training to managers.
• Good IT skills, including Microsoft Office and HR systems.
• Experience using iTrent would be highly desirable.
• Experience working with trade unions or employee representatives would be advantageous.

About you

You're someone who can combine a professional approach with a genuine ability to build relationships. You'll be comfortable working independently, using your initiative and managing competing priorities, including sensitive and confidential matters.

Most importantly, you'll be pragmatic, solutions-focused and commercially aware, with the ability to balance the needs of the business with fair and positive outcomes for employees.