HR Administration Lead — Service Delivery & Improvement

CVS Veterinary Group; Diss; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Five weeks' annual leave

Generous staff discounts on veterinary

Animed Direct discounts

Employee Assistance Programme

Job summary

CVS Vets in Diss is seeking an HR Administration Team Leader to drive efficient, customer-focused HR services across the employee lifecycle.

You will lead the HR Administration team, manage workloads to meet SLAs and champion data accuracy, compliance and continuous improvement in a busy veterinary group.

This permanent role offers 40 hours per week and a salary up to £43,000, with a supportive benefits package.

Qualifications

• Strong HR administration background covering employee lifecycle.
• Proven leadership of teams in HR Shared Services/Operations.
• Experience in delivering services to SLAs and KPIs.
• Excellent data handling, accuracy and privacy compliance.
• Effective communicator with stakeholders at all levels.
• Continuous improvement mindset with process simplification.

Responsibilities

• Lead and develop the HR Administration team - coaching, capability building and ownership.
• Manage team capacity and priorities to meet service levels and SLAs.
• Own HR administration query management and ensure timely, accurate responses within SLA targets.
• Oversee employee lifecycle administration: onboarding, contracts, amendments, probation, leave, changes, leavers, Right to Work/visa compliance.
• Monitor performance and reporting: track KPIs, volumes and trends; implement corrective actions.
• Maintain compliance and audit readiness: GDPR/data protection, file audits, internal controls.
• Drive process improvement: standardise processes, SOPs, templates, and HR system testing.

Skills

HR administration

Leadership

Service delivery

Data accuracy

GDPR/compliance

Communication

Continuous improvement

Education

CIPD Level 7 (desirable)

Job description

CVS Vets in Diss is seeking an HR Administration Team Leader to drive efficient, customer-focused HR services across the employee lifecycle.

You will lead the HR Administration team, manage workloads to meet SLAs and champion data accuracy, compliance and continuous improvement in a busy veterinary group.

This permanent role offers 40 hours per week and a salary up to £43,000, with a supportive benefits package.