HQ Mail Hub Technician

Jobs at Kent Police and Essex Police; Chelmsford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Essex Police seeks a reliable Mail Driver to support the force by securely moving items between sites, franking mail, and sorting deliveries at the Mail Hub. The role requires handling sensitive materials with confidentiality and professionalism, while travelling across multiple police sites from the Chelmsford HQ.

You will balance driving duties with hub tasks, provide a helpful contact for mail inquiries, and uphold operational integrity in a fast-paced environment.

Qualifications

• Proficiency with Microsoft Word and Outlook.
• Clear understanding of confidentiality and data handling.
• Strong organisation and time-management skills for delivery schedules.
• Ability to undertake manual handling tasks safely.
• Ability to work independently with reliability and consistency.

Responsibilities

• Franke outgoing mail and sort incoming deliveries at the Mail Hub.
• Log, track and distribute items accurately to correct destinations.
• Provide a professional point of contact for mail and logistics enquiries.
• Balance driving duties with operational hub tasks to support the force.
• Travel to multiple police sites and partner locations from Essex Police HQ in Chelmsford.

Skills

Microsoft Word

Microsoft Outlook

Confidentiality

Organisation

Time management

Manual handling

Independent working

Reliability

Job description

The Mail Driver plays a vital role in supporting the operational effectiveness of Essex Police by ensuring the secure, timely, and accurate movement of items across the county. This includes the collection and delivery of exhibits, letters, parcels, and other sensitive materials such as cash and controlled substances, all handled in line with strict procedures and evidential standards. The role is based out of our Headquarters Chelmsford site and requires travelling to multiple police sites and partner locations, maintaining a reliable and efficient delivery schedule while upholding the highest levels of integrity, confidentiality, and professionalism. The Mail Driver is critical in supporting key functions such as Digital Forensics, Property Services, and Crime Scene Investigation, helping to maintain the flow of essential materials that underpin investigations. In addition to driving duties, the role is based within the Mail Hub, where responsibilities include franking outgoing mail, sorting incoming deliveries, and ensuring items are logged, tracked, and distributed correctly. The postholder will also engage with internal customers, providing a professional and helpful point of contact for mail and logistics enquiries. This is a hands-on role requiring a flexible, dependable individual who can balance driving duties with operational hub tasks, contributing to the smooth running of a critical support function across the force. At shortlisting we will be looking for essential evidence of

• Ability to use Microsoft Office applications such as Microsoft Word and Outlook.
• Strong understanding of confidentiality.
• Strong organisational and time management skills to manage delivery schedules and workloads.
• Ability to undertake manual handling tasks safely.
• Ability to work independently with a high level of reliability.

In addition, it would be helpful if you could evidence:

• Previous experience in a delivery, logistics, or transport-based role.
• Experience of working in a customer-facing environment.
• Knowledge of handling sensitive or evidential materials.
• If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.