HPC & AI Hardware Resolution Engineer — Hybrid Support

Zerto; West of England; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Health & Wellbeing programs

Career development opportunities

Inclusive culture

Job summary

Hewlett Packard Enterprise in Bristol is seeking a skilled HPC & AI Hardware - Engineering Resolution Engineer to diagnose, troubleshoot and resolve complex hardware issues across HPC and AI environments. You will work hybrid, averaging 2 days per week from an HPE office, collaborating with global teams to ensure reliable system performance.

The role requires strong Linux/Unix knowledge, hands-on hardware experience, and excellent communication skills to deliver exceptional customer outcomes in

Qualifications

• Bachelor's degree or equivalent experience in a relevant engineering field.
• Experience with Linux/Unix and diagnosing hardware issues.
• Strong communication skills and ability to work with global teams.

Responsibilities

• Investigate, diagnose, and resolve complex hardware issues in HPC/AI environments.
• Perform root cause analysis and develop corrective actions.
• Support customers through service lifecycle from diagnosis to resolution.
• Analyze system hardware, interconnect, and infrastructure issues.
• Provide technical guidance, workarounds, and permanent solutions where possible.
• Collaborate with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams.
• Manage escalations to engineering and development teams with clear documentation.

Skills

Linux

Unix

Diagnostics

Troubleshooting

Customer-facing

Communication

Hardware knowledge

Education

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related

Tools

Diagnostic tools

Job description

Hewlett Packard Enterprise in Bristol is seeking a skilled HPC & AI Hardware - Engineering Resolution Engineer to diagnose, troubleshoot and resolve complex hardware issues across HPC and AI environments. You will work hybrid, averaging 2 days per week from an HPE office, collaborating with global teams to ensure reliable system performance.

The role requires strong Linux/Unix knowledge, hands-on hardware experience, and excellent communication skills to deliver exceptional customer outcomes in