Housing Wellbeing and Resolution Officer

East Suffolk Council; Lowestoft; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days leave

LGPS

Flexible working

Learning & development

Wellbeing networks

Discounts on products

Job summary

East Suffolk Council in Lowestoft is recruiting a Housing Wellbeing and Resolution Officer to join the Regulatory Compliance Team. You will act as a lead point of contact and case coordinator for residents facing housing issues, including disrepair, damp and mould, and HHSRS hazards, ensuring timely, compassionate responses in line with statutory obligations such as Awaab’s Law.

The role requires experience in housing, customer service or resident engagement and working with vulnerable

Qualifications

• Proven experience in a housing, customer service or resident engagement role with experience of working directly with vulnerable people or in a resident facing role.

Responsibilities

• Act as a lead point of contact and case coordinator for residents experiencing housing issues including disrepair, damp and mould, and HHSRS hazards; ensure complaints are handled promptly and compassionately in line with statutory obligations such as Awaab’s Law.
• Work across departments to deliver joined-up, resident-focused solutions prioritising wellbeing, safety and long-term home standards.

Job description

East Suffolk Council, Lowestoft and Melton

• East Suffolk Council, Lowestoft and Melton
• 37 hours per week
• Full Time, Permanent

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Regulatory Compliance Team as a Housing Wellbeing and Resolution Officer.

Your role

The successful candidate will act as a lead point of contact and case coordinator for residents experiencing issues related to poor housing conditions, including disrepair, damp and mould, and HHSRS hazards. This role will ensure complaints and concerns are handled promptly, compassionately, and in line with statutory obligations such as Awaab’s Law. The officer will work across departments to deliver joined-up, resident-focused solutions that prioritise wellbeing, safety, and long-term home standards.

What you will need

The successful candidate will have proven experience in a housing, customer service or resident engagement role with experience of working directly with vulnerable people or in a resident facing role.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Benefits

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf) .

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion regarding this post, please contact Lewis Parr at: [e-mail]

Closing date: 9 am, 21 August 2026.

Interview date: 3 September 2026

How To Apply

Step 1 - Read the advert and the Job Description and Person Specification.

Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0