Housing Advice and Prevention Officer

Suffolk County Council; Lowestoft; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

Generous leave entitlements

Pensions scheme

Free car parking

Discount scheme

Job summary

East Suffolk Council is recruiting a Housing Advice and Prevention Officer to join the Housing Needs Team. You will provide a comprehensive housing options service to customers with varying levels of housing need, helping them achieve positive outcomes.

The role involves managing a caseload, undertaking homelessness casework, assessing applications under the Housing Act, and promoting a customer-centred approach with vulnerable customers.

Qualifications

• At least three years' experience in a similar role with relevant qualification.
• Working knowledge of homelessness and housing legislation; able to advise others.
• Hold at least 3 GCSEs (C grade or above) and CIH Level 3 Housing Qualification.

Responsibilities

• Provide a comprehensive housing options service to customers with varying housing need.
• Manage a caseload of applicants and undertake homelessness casework to prevent or relieve homelessness.
• Assess and verify applications under Part 6 of the Housing Act 1996 and Allocations Policy.
• Promote a customer-centred approach with vulnerable customers and their support networks.

Skills

Housing advice

Case management

Stakeholder engagement

Public sector experience

Education

GCSEs (minimum)

CIH Level 3 Housing Qualification

Job description

• East Suffolk Council
• Address:East Suffolk House, Melton, Woodbridge IP12 1RT and Riverside, Lowestoft, Suffolk NR33 0EQ
• Salary: £31,537 - £38,220 per annum
• Hours: 37 hours per week
• Contract: 2 x Fixed Term posts for the period of approximately one year.

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Housing Advice and Prevention Officer.

The role:

You will:

• responsible to provide a comprehensive housing options service to customers with varying levels of housing need to enable suitable positive outcomes in line with Part VI (Housing Register and Allocations), Part VII (Housing Advice and Homelessness)and the Homelessness Reduction Act 2017
• have responsibility for a caseload of applicants who present to the council in acute housing need.You will be expected to undertakeactive homelessness casework to prevent or relieve homelessness using your prerequisiteexpertise, knowledge, and skills to deploy a range of interventions including in-house private rented sector access schemes and applications to the register
• alsobe responsible forassessing and verify applications made under Part 6 of the Housing Act 1996 in line with the current Allocations Policy
• be able to promote a customer centred approach and work with vulnerable customers, their advocates, family, and support networks to ensure that homelessness prevention is maximised and effective first point of contact housing advice is given.

In return, we can offer great opportunities for training and development. We want you to stay with us for the long-term, sowe willgive you all the support we can to builda great careerwith our organisation.There isalso a superb benefits package including flexible working options and a generous leave entitlement, discount scheme, pensionschemeand free car parking.

What you will need:

You will:

• have at least three yearspreviousexperience of working within a similar role and relevant qualification in the sector andhave the ability toexplain complex legislation in a clear and precise way
• obtain working knowledge of homelessness and current housing legislation and ability to provide advice and guidance to other team members
• hold at least 3 GCSE’s (C grade and above) and a hold a relevant Housing Qualification (CIH Level 3) and a proventrack recordof working at the required level or equivalent.

If you think you have what it takes to be successful in this role, even if youdon’tmeetall ofthe essential requirements, please apply. Wewouldappreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf).

To find out more

For an informal discussion regarding this post, please contact Callum Dorling on 01502 523132 or by emailing: [e-mail]

Closing date: 9 am, 30August 2026.

Interview date: week commencing, 14September 2026.