Housing Support Worker - Derby

Nacro; Derby; On-site; GBP 24,000 - 30,000; Full time

Job summary

Nacro is seeking a professional to join their Community Accommodation Support service in Derby, focused on helping vulnerable adults with support needs related to housing and legal conditions. The role involves creating person-centred plans, engaging with clients to achieve housing objectives, and collaborating with various support agencies. You'll be part of a dedicated team committed to changing lives and reducing crime, with opportunities for personal and professional growth in a supportive environment.

Benefits

Generous annual leave

Sick pay exceeding statutory requirements

Cycle-to-work scheme

Learning and career development opportunities

Qualifications

• Experience working with vulnerable adults, especially those with complex needs.
• Ability to develop inclusive support and move-on plans.

Responsibilities

• Supporting clients to comply with HDC/Bail conditions.
• Producing realistic Support Plans tailored to individual needs.
• Liaising with probation, court, and police agencies.

Skills

Person-centred support planning

Safeguarding understanding

Experience with vulnerable adults

Flexibility to travel

Familiarity with computer-based packages

Job description

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Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00.

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro delivers the Community Accommodation Support service (CAS), a national service across England and Wales. The service enables Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also supports adults released from custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

The team provides flexible and holistic support to residents with diverse support needs. Our goal is to help residents find and maintain stable housing at the end of their CAS-2 placement. You will manage a caseload of residents and properties within your allocated area.

Duties and responsibilities include, but are not limited to:

• Supporting clients to comply with their HDC/Bail conditions.
• Producing realistic and achievable Support Plans, including accessing and utilizing housing and accommodation services to facilitate move-on to longer-term housing.
• Ensuring all Support Plans and Risk Assessments are person-centred, inclusive, and tailored to individual needs.
• Providing weekly support to residents to engage with their support plans and work towards their objectives and aspirations.
• Assisting residents in accessing Housing Benefit to prevent tenancy issues and rent arrears.
• Managing properties to ensure they meet Decent Homes Standard by reporting repairs and replacing furniture and equipment as needed.
• Undertaking basic cleaning tasks as required.

Key Responsibilities

• Planning and delivering effective, person-centred Support and Safety Plans.
• Providing up to 2 hours of weekly support sessions to help residents achieve their goals.
• Maintaining accurate and up-to-date resident records.
• Supporting Housing Benefit applications for residents.
• Referring residents to specialist support agencies when necessary.
• Liaising with partner agencies such as Probation, Prison Services, Courts, and Police as needed.
• Ensuring properties are well-equipped, maintained, furnished, and clean.
• Empowering and motivating residents to achieve desired outcomes.
• Developing move-on plans with residents early, identifying realistic future housing options.

What We Expect From You

• Ability to develop person-centred support and move-on plans.
• Understanding of safeguarding procedures.
• Experience working with vulnerable adults with complex needs (e.g., substance misuse, physical and mental health issues, employment, and housing support).
• Flexibility to travel within your area for training and meetings, and to cover other local patches as required.
• Familiarity with computer-based packages.

What You Can Expect From Us

• A dynamic and supportive team committed to delivering results.
• Flexible working within the community, allowing you to plan your workload.
• Opportunities for learning and career development.
• Excellent benefits, including generous annual leave, sick pay exceeding statutory requirements, cycle-to-work scheme, and more.