Bank Housing Support Worker

CIH International Housing Group; Telford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading housing association is seeking a bank support worker in Telford to provide essential support to vulnerable individuals in their homes. This zero-hours position is ideal for those wanting flexible working hours, with tasks focused on fostering independence and delivering tailored support to enhance customers' lives.

Benefits

Flexible benefits

Learning and development

Private medical cover

Work-life balance

Pay and financial wellbeing

Health and wellbeing

Qualifications

• Experience in social housing and support work.
• Full driving licence with access to a vehicle is required.

Responsibilities

• Provide housing-related support to vulnerable individuals.
• Assist in developing independence and sustaining tenancies.
• Cooperate with local agencies for additional support.

Skills

Organizational skills

Problem-solving

Relationship building

Communication

Job description

The vacancy

Contract: Bank (Zero hours)
Location: Telford
Application Closing Date: Tuesday 24 June 2025 (We may close the advert early depending on application volume. We recommend an early application).

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford.

This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes.

As a bank support worker, you'll support customers living in our young adults scheme. You'll help create a customer-focused and welcoming environment, designing and providing tailored support to customers based on an assessment of needs, and adapting appropriately to suit individual customers. As well as deliver quality housing and support services to sustain tenancies and develop independence.

You will work with local agencies to access any specialist support and signpost your customers to them, including debt and income support. You will engage with customers to build positive and inclusive relationships, whilst reviewing the impact of the support and the next steps needed.

This role is available as a zero hours contract, supporting our schemes in Telford. There will be a variety of shifts available as this is a 24 hour, 7 day service. An enhanced DBS check is required as well as a full driving licence as you may need to support other schemes from time to time.

We want you to be somebody who:

• Has experience of working in social housing and support
• Is well organised, comfortable in making their own decisions and a problem solver
• Will meet the needs of customers, commissioners and the wider community, whilst ensuring that service delivery is in line with Bromford's policies and procedures
• Will show confidence when articulating services to customers, colleagues, commissioners, and partner agencies
• Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
• Feels that networking comes naturally to them - not only externally but internally too - and you can build relationships so people know they can go to you and trust you
• Has a full driving licence with access to a vehicle.

If you have previous experience as a support worker, mental health support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Tuesday 24 June with interviews taking place at our scheme in Telford.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Benefits

Flexible benefits

Learning and development

Private medical cover

Work-life balance

Pay and financial wellbeing

Health and wellbeing