Housing Support Worker

Depaul UK; Tees Valley; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

26 days' annual leave

Employer pension contributions

Cash health plan

24/7 GP access

Employee Assistance Programme

Family-friendly policies

Discounts

Job summary

Depaul UK is seeking a Housing Support Worker to help people experiencing homelessness and complex needs achieve greater stability and independence. You will manage a caseload, providing practical and emotional support to help clients maintain their accommodation and work toward individual goals.

This community-based role combines direct support with tenancy and housing duties. You do not need to be an experienced Housing Officer, but you will need experience supporting vulnerable people and the

Qualifications

• Experience supporting vulnerable people.
• Experience working with homelessness or complex needs.
• Ability to manage an own caseload.

Responsibilities

• Manage a caseload of clients and provide practical and emotional support.
• Help clients maintain accommodation and develop independent living skills.
• Coordinate tenancy tasks, repairs, and housing responsibilities.
• Maintain accurate client, housing and case management records.
• Work with partners to create effective packages of support.
• Follow safeguarding procedures and professional boundaries.

Skills

Relationship building

Communication

Independent working

Record-keeping

Risk management

Housing knowledge

Supporting vulnerable people

Job description

Join Depaul UK as a Housing Support Worker and help people experiencing homelessness and complex needs build greater stability and independence.

You will manage a caseload of clients, providing practical and emotional support to help them maintain their accommodation, develop independent living skills and work towards their individual goals.

This is a varied, community-based role combining direct support with practical tenancy and housing responsibilities. You do not need to be an experienced Housing Officer, but you will need experience supporting vulnerable people and the confidence to manage your own caseload. Training and support will be provided to develop your housing management knowledge.

Key responsibilities include:

• Supporting people with complex needs to maintain their accommodation and build independence
• Providing regular visits, practical support, advice and life-skills guidance
• Helping clients manage rent, benefits, arrears and tenancy responsibilities
• Coordinating repairs and responding to property, landlord and contractor queries
• Responding appropriately to safeguarding, anti-social behaviour and tenancy concerns
• Working with statutory and voluntary sector partners to create effective packages of support
• Maintaining accurate client, housing and case management records

You will have experience working with people who may have complex needs, including homelessness, mental health needs, substance misuse, domestic abuse or offending histories.

You will also need:

• Strong relationship-building and communication skills
• A good understanding of safeguarding and professional boundaries
• Confidence working independently and managing competing priorities
• Good IT and record-keeping skills
• An understanding of risk management and information sharing
• A willingness to develop your knowledge of housing and tenancy management

Above all, you will share Depaul UK's commitment to supporting people to achieve greater stability and independence.

Depaul UK works alongside people experiencing homelessness and marginalisation, providing accommodation, prevention and support services across the UK.

Since its beginnings in 1989, the organisation has grown from a single housing project in North London to supporting thousands of people each year across London, Greater Manchester and the North East.

Other roles you may have experience of could include: Housing Support Worker, Homelessness Support Worker, Tenancy Support Worker, Tenancy Sustainment Worker, Floating Support Worker, Supported Housing Worker, Support Worker, Key Worker, Recovery Support Worker or Housing Worker.

Organisation Depaul UK View profile Registered Charity 101 - 500

Benefits

• 26 days' annual leave, increasing with service
• Employer pension contributions of up to 7%
• A cash health plan
• 24/7 GP access
• An Employee Assistance Programme
• Family-friendly policies
• A wide range of discounts