Assistant Services Director

Depaul UK; Greater London; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

26 days annual leave

Pension contributions up to 7%

Tailored training and development

Flexible working options whereSuitable

Cash health plan

Employee Assistance Programme with 24/

Job summary

Depaul UK is seeking an experienced Assistant Services Director to provide senior operational leadership across homelessness and housing services in London and the South East. You will lead Service and Pathway Managers to ensure services are safe, compliant and deliver outcomes for people experiencing homelessness.

The role requires a proven track record in contract management and compliance, plus strong leadership, communication and stakeholder relationship skills to work with commissioners and

Qualifications

• You will be an experienced operational leader with a strong track record of managing services, managers and performance.
• Experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.
• You will be confident setting clear standards, developing high-performing teams and leading through change.
• You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.
• You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.

Responsibilities

• Leading high-performing services and management teams across London and the South East
• Ensuring excellent safeguarding practice and regulatory compliance
• Monitoring service quality, contracts, KPIs and performance
• Overseeing housing management, voids, arrears and rental income
• Ensuring accommodation meets health and safety requirements
• Managing relationships with commissioners, local authorities, landlords and other key stakeholders
• Supporting budget setting, monitoring and remedial action
• Leading mobilisation plans for new and changing services
• Coaching and developing managers and supporting workforce development
• Championing client involvement and co-production
• Deputising for the Area Director when required

Job description

We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.

Salary: £49,237 per annum

Location: London and South East

Hours: Full-time, 37.5 hours per week

About the role

Depaul UK is looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.

You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.

Key responsibilities include:

• Leading high-performing services and management teams across London and the South East
• Ensuring excellent safeguarding practice and regulatory compliance
• Monitoring service quality, contracts, KPIs and performance
• Overseeing housing management, voids, arrears and rental income
• Ensuring accommodation meets health and safety requirements
• Managing relationships with commissioners, local authorities, landlords and other key stakeholders
• Supporting budget setting, monitoring and remedial action
• Leading mobilisation plans for new and changing services
• Coaching and developing managers and supporting workforce development
• Championing client involvement and co-production
• Deputising for the Area Director when required

About you

You will be an experienced operational leader with a strong track record of managing services, managers and performance.

You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.

You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.

You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.

About Depaul UK

Depaul UK has been tackling homelessness since 1989. From its beginnings as a single housing project in North London, the charity has grown to provide accommodation, prevention and support services to thousands of marginalised young people across the UK.

Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include:

Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.