Housing Support Worker

CIH International Housing Group; Salisbury; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading organization in the housing sector is seeking a compassionate Housing Support Worker. This rewarding role involves supporting tenants with mental health challenges, ensuring they maintain a stable lifestyle and access necessary services. Ideal candidates will have experience in a similar field and excellent communication skills.

Qualifications

• Experience supporting vulnerable people is required.
• Strong understanding of mental health, welfare benefits, and housing issues essential.
• Ability to work independently and handle sensitive situations.

Responsibilities

• Support tenants with mental health needs to manage their homes.
• Run monthly support groups and workshops for staff.
• Assist tenants in connecting with local services.

Skills

Communication

Empathy

Organizational skills

Crisis management

Job description

Job Description

Salary: £30,559 - £32,654

Hours per week: 37 hours

Interview date: Wednesday 30 July 2025

Strategic Asset - Managing and Transforming Our Estate

Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? We're looking for a caring and motivated Housing Support Worker to join our HRA Housing team.

In this role, you'll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. You'll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. You'll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing.

You'll need to be confident working independently, often visiting people in their homes. You'll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential.

We're looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. You'll need to be organised, compassionate, and able to stay calm under pressure.

This is a rewarding role where you'll make a real difference in people's lives. If you're ready to help others build a better future, we'd love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here!

Please download and read the role description and person specification carefully before you apply as well asOur Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact Gemma Syrett, Financial Inclusion Officer, at [e-mail].

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

Disability Confident Employer

Application process

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