Housing Support Worker

CIH International Housing Group; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading organization in housing support is seeking a dedicated Domestic Abuse Housing Worker to assist clients with their accommodations and financial management. The role emphasizes client support, compliance monitoring, and collaboration with other agencies. Ideal candidates will have experience with vulnerable populations and a strong understanding of welfare benefits. Join a supportive team with excellent career development opportunities and benefits!

Benefits

Mileage Compensation

Membership to Westfield Health

Lifetime Financial Membership

28 days annual leave (plus statutory bank holidays)

Company pension scheme

Enhanced sick pay

Free Parking

Paid for Enhanced DBS check

Supportive culture with valued staff feedback

Qualifications

• Experience of providing a service to vulnerable groups.
• Experience of delivering supported housing services.
• In-depth knowledge of Welfare Benefits System.

Responsibilities

• Assist clients with moving in/out of accommodation.
• Monitor compliance with occupancy agreements.
• Support clients to manage their personal budgets.

Skills

Customer Focus

Integrity

Team Working

Confidence & Judgment

Communication and Influence

Planning & Organising

Technical

Job description

Job Profile

Domestic Abuse Housing Worker

Main Purpose

To work with Target Housing Clients to give support with sign up's, benefits and rents.

Specific tasks

• Assist clients when moving in, or out of Target accommodation.

• Assess their financial circumstances. Assisting clients to maximize their income and to manage their personal budgets.

• Act as clients' Tenancy Support worker offering advice and support

• Support clients to understand their rights and responsibilities under their occupancy agreements.

• Monitor clients' handling of Target Housing property and consumption of gas & electricity.

• Monitor clients' compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.

• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing.
• Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department.
• Liaise with appropriate referral bodies to ensure that all are aware of relevant information. Working closely with other support agencies.

• Attend properties as and when required.
• Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy.

• Provide cover for absent colleagues as directed.

General tasks

• Attend and participate in training sessions or activities as required.

• Participate in team meetings and supervision as required,

• Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements.

• Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.

• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person specifications

• Experience of providing a service to vulnerable groups

• Experience of delivering supported housing services.

• Experience of delivering services to clients' housing and accommodation

• In-depth and up to date knowledge of Welfare Benefits System.

Competencies

Customer Focus (Critical)

Integrity (Critical)

Team Working (Critical)

Confidence & Judgment (Very Important)

Communication and Influence (Very Important)

Planning & Organising (Important)

Technical (Important)

There are many great reasons to join our team!

• Great opportunities for career development
• Mileage Compensation
• Membership to Westfield Health
• Lifetime Financial Membership
• 28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment
• Company pension scheme
• Enhanced sick pay
• Free Parking
• Paid for Enhanced DBS check
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

CLOSING DATE: 17/06/2025

We reserve the right to close this vacancy earlier should we receive sufficient applications for this role. Therefore, if you are interested , please submit your application as early as possible.