Housing Support Worker

a2dominion; Newbury; On-site; GBP 26,420 - 27,810; Full time

Benefits offered by this job

Pension scheme

Learning & development

Holiday entitlement

Job summary

a2dominion is seeking a Housing Support Worker in Newbury to provide person-centred support in supported accommodation. You’ll help customers sustain tenancies, promote independence and ensure understanding of available support and tenancy arrangements.

The role works 35 hours a week, Monday to Friday, 9am–5pm, in a fully office-based setting with a driving licence and own vehicle being essential.

Qualifications

• Working with people to achieve independence.
• Experience supporting diverse client groups.
• Experience with substance misuse and mental health needs.
• GCSE Maths and English (A*-C).
• Able to work on own initiative and manage time.
• Build relationships with partner agencies and stakeholders.
• Good organisational and IT skills, and use of MIS.
• Able to handle distressed or challenging clients.

Responsibilities

• Assess referrals with a person-centred approach and liaise with health professionals and agencies.
• Support tenancy sustainment by explaining options, rights and responsibilities.
• Review Independent Living Plans and risk assessments to deliver contracted support.
• Coordinate wraparound support with external agencies and internal teams.
• Maintain partnerships with key stakeholders for good communication.
• Respond to safeguarding concerns following policy and attend case conferences.
• Maintain accurate records and complete required documentation.
• Support service standards, safety, and cleanliness of accommodation.
• Handle complaints and investigations per policy.

Skills

Independence support

Diverse client groups

Mental health support

Substance misuse experience

Initiative

Networking with partners

Time management

Effective communication

IT & MIS familiarity

De-escalation skills

Empathy & diversity

Education

GCSE Maths & English (A*-C)

Tools

IT packages & MIS

Job description

Housing Support Worker

A rewarding opportunity for a caring, resilient and person-centred support professional to help customers living in supported accommodation sustain their tenancies, build independence and access the right support.

If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Officer, Support Worker, Tenancy Support Worker, Supported Accommodation Worker, Housing Support Officer, Independent Living Support Worker, Residential Support Worker, Community Support Worker, Housing Support Assistant, Tenancy Sustainment Officer

SALARY: £26,420 to £27,810 per annum + Benefits

LOCATION: Newbury, Berkshire (RG14) – Fully Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm

PLEASE NOTE: A Full Driving Licence and your own vehicle is essential for this role

JOB OVERVIEW

This is a rewarding opportunity for a Housing Support Worker to deliver high-quality, person-centred support to customers living in supported accommodation.

As the Housing Support Worker, you will help clients sustain their tenancies by promoting independence, freedom and choice, while ensuring they understand the support available, their responsibilities and their tenancy or occupation arrangements.

The Housing Support Worker will also work closely with health professionals, partner agencies, colleagues and key stakeholders to support positive outcomes, maintain effective communication and respond appropriately to safeguarding concerns.

DUTIES

Your duties as Housing Support Worker include:

• Assess Referrals: Engage with prospective clients using a person-centred approach and liaise with health professionals, agencies and colleagues as appropriate
• Support Tenancy Sustainment: Ensure prospective and current clients understand their support options, financial obligations, rights and responsibilities
• Review Support Plans: Agree and review Independent Living Plans and Risk Assessments, delivering contracted support to achieve required outcomes
• Coordinate Wraparound Support: Take follow-up action and work with external agencies and internal departments where additional support is needed
• Maintain Partnerships: Build and maintain links with partner agencies and key stakeholders to support strong communication and co-operation
• Respond to Safeguarding Concerns: Report concerns relating to vulnerable people using the correct procedures and attend case conferences or meetings as required
• Maintain Records: Complete and submit relevant documentation and records accurately and on time
• Support Service Standards: Empower clients to help maintain the safety, security and cleanliness of the accommodation, including reporting repairs where necessary
• Handle Complaints: Manage complaints and representations in line with policy and undertake investigations where required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Working knowledge and understanding of how to support people in achieving and maintaining independence
• Experience of providing support to diverse client groups
• Experience of working with clients experiencing substance misuse and mental health needs
• Educated to GCSE level or equivalent in Maths and English, Grades A* to C
• Ability to work under own initiative
• Ability to network and build strong relationships with partner agencies, the community and key stakeholders
• Good organisational skills, including time management and the ability to meet targets
• Ability to communicate effectively at different levels
• Ability to use IT packages and management information systems
• Ability to deal with distressed and aggressive clients
• Strong relationship skills, including empathy, mutual acceptance, supportive and constructive challenge, and a positive expectation for the future
• Professional and values-led, with integrity, inclusivity and respect for diversity

DESIRABLE

• Housing or support related qualification
• Driving licence and use of own transport

This role requires an enhanced DBS

BENEFITS

• 25 days’ holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

JOB REF: AWDO-P15004