Housing Support Officer

TN United Kingdom; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a compassionate Housing Support Officer to assist asylum seekers through their right to work application process. This role is dynamic and rewarding, requiring resilience and empathy to support individuals facing challenges. You will monitor wellbeing, provide emotional support, and ensure accurate record-keeping for Home Office audits. The ideal candidate will possess strong communication skills and the ability to work independently while maintaining professional boundaries. Join a dedicated team and make a meaningful difference in the lives of those seeking support.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Ability to identify individual and family needs.

Responsibilities

• Support service users at various stages of their asylum application process.
• Provide practical and emotional support to service users.

Skills

Empathy

Communication Skills

Resilience

Understanding of Safeguarding Procedures

Ability to Work Independently

Job description

Social network you want to login/join with:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This is an exciting position that works exclusively to support asylum seekers going through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others. As a Housing Support Officer, every day is different; no day is the same. Although this role presents challenges, it is highly rewarding.

As a Housing Support Officer, your main duties will include, but are not limited to:

• Supporting service users at various stages of their asylum application process, including addressing safeguarding and welfare issues you encounter.
• Providing practical and emotional support to service users.
• Monitoring service users’ wellbeing and support needs.
• Ensuring all records are updated and accurate for Home Office audit purposes.
• Maintaining professional boundaries and demonstrating resilience to ensure a high-quality, well-defined service that meets the needs of service users.

Role Criteria:

• Experience working with vulnerable and diverse client groups.
• Understanding of safeguarding procedures.
• Ability to identify individual and family needs and recognize the support packages required to maintain independence.
• Experience working with mental health challenges and/or challenging behaviour.
• Effective communication skills with colleagues, local authorities, and service users.
• Experience with record keeping and risk assessments.
• Ability to work independently and take initiative.
• Resilience and adaptability.
• Supportive, trustworthy, a good listener, approachable, and empathetic.