Housing Support Officer

TN United Kingdom; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a compassionate Housing Support Officer to join their dedicated team. This role focuses on assisting asylum seekers throughout their application process with the Home Office, ensuring they receive the emotional and practical support they need. The ideal candidate will be resilient and empathetic, capable of addressing safeguarding issues and monitoring the wellbeing of service users. If you have a passion for helping others and want to make a difference in the lives of vulnerable individuals, this position offers a rewarding opportunity to contribute positively to your community.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Ability to identify individual and family needs.

Responsibilities

• Supporting service users at various stages of their asylum application process.
• Providing practical and emotional support to service users.

Skills

Empathy

Effective Communication

Resilience

Understanding of Safeguarding Procedures

Experience with Vulnerable Client Groups

Job description

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This is an exciting position that works exclusively to support asylum seekers going through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others.

As a Housing Support Officer, your main duties will include, but are not limited to:

1. Supporting service users at various stages of their asylum application process, including addressing safeguarding and welfare issues.
2. Providing practical and emotional support to service users.
3. Monitoring service users’ wellbeing and support needs.
4. Ensuring all records are updated and accurate for Home Office audit purposes.

It is essential to maintain professional boundaries and be resilient to ensure a well-defined service that always meets the needs of the service users.

Role Criteria:

• Experience working with vulnerable and diverse client groups.
• Understanding of safeguarding procedures.
• Ability to identify individual and family needs and recognize support packages to maintain independence.
• Experience working with mental health issues and/or challenging behavior.
• Effective communication skills with colleagues, local authorities, and service users.
• Experience with record keeping and risk assessments.
• Ability to work independently.
• Resilience.
• Supportive, trustworthy, a good listener, approachable, and empathetic to others.