(Out of Hours) Accommodation & Welfare Officer

YMCA Wellington; Wellington; Remote; GBP 15,000 - 22,000; Full time

Job summary

YMCA Wellington is seeking a reliable Accommodation and Welfare Officer for waking nights to help keep our supported accommodation safe, secure and welcoming.

You will work 36 hours a week, mainly nights (Tuesday, Wednesday and Saturday 21:00–09:00), earning £13.45 per hour. The role requires a DBS check, a full UK driving licence and access to a vehicle.

You will perform welfare checks, site patrols, basic maintenance tasks and keep clear records, with training provided.

Qualifications

• Good GCSE-level education or equivalent.
• PAT Certification or equivalent health and safety training.
• Health and safety certificates
• First Aid certificate
• Mental Health First Aid certificate
• Food Safety / Food Hygiene training

Responsibilities

• Provide a safe and secure environment for residents across all YMCA sites at night.
• Work solo and in pairs as required.
• Maintain accurate logs and records of incidents and actions.
• Use CCTV and monitor premises for security and safety.
• Respond to resident queries and signpost to appropriate staff or services.
• De-escalate tensions and manage behaviour calmly in line with YMCA policies.

Skills

Problem solving

Crisis management

Customer care

Communication

Teamwork

Education

Good GCSE-level education

PAT Certification

Health and safety certificates

First Aid certificate

Mental Health First Aid certificate

Food Safety / Food Hygiene

Job description

(Out of Hours) Accommodation & Welfare Officer

YMCA Wellington & District is looking for a reliable, caring and confident Accommodation and Welfare Officer to help keep our supported accommodation safe, secure and welcoming overnight.

Reporting to the Accommodation & Welfare Team Leader, you will support residents across our sites, carry out welfare checks and security patrols, monitor CCTV and respond calmly to incidents and emergencies. You will maintain accurate records, provide clear handovers and undertake cleaning and basic maintenance tasks.

This is a waking night role, requiring you to remain awake and alert throughout each shift.

Hours: 36 hours per week — Tuesday, Wednesday and Saturday, 21:00–09:00, finishing the following morning.
Pay: £13.45 per hour.

An enhanced Child and Adult Workforce DBS check is required, alongside a full UK driving licence and access to a vehicle with business insurance. You must also be available for weekday induction and training.

Location

Wellington

13.45ph

Duration

Permanent

Hours

36

POST: Accommodation and Welfare Officer (Waking nights)

RESPONSIBLE TO: Accommodation & Welfare Team Leader Team Leader

Hours per week : 36 Hours (Tuesday 21:00-09:00, Wednesday 21:00-09:00, Saturday 21:00-09:00)
Interview date: 06 November 2026

An enhanced Child and Adult Workforce DBS is required for this post, as the post holder will be working directly with vulnerable people.

• To provide a safe and secure environment for residents across all YMCA sites at night .
• Work a combination of lone work and paired shifts.
• Maintain the high standards of our buildings by recording, reporting and proactively rectifying issues in order to protect the fabric of the building from weather events, general wear and tear, damage etc.
• Actively ensure the safety and security of our sites through regular health and safety checks and site patrols.
• Use CCTV and carry out regular checks to manage the security of our premises and residents in line with GDPR policies and procedures.
• Respond to basic resident queries and signpost support issues to relevant staff or external support service.
• Be the first point of contact for any external callers and signpost them as appropriate .
• De-escalate high tension situations
• Handle issues in a firm, fair, consistent and confident manner
• Respond and deal with inappropriate behaviour by residents and visitors in line with YMCA policy and procedures.
• Keep the on-call senior team updated of any major incidents that arise.
• Give first aid or other emergency assistance as required .
• Deal with any issues that arise, taking appropriate action and keeping the on-call support team updated of any major events.
• Keep accurate records in accordance with our procedures.
• Undertake cleaning of communal areas and void properties.
• Carry out basic maintenance such as changing light bulbs or redecorating.
• Collect food donations if requested, ensuring all health and safety protocols are followed and items are securely and safely stored.
• Hand over relevant information to staff at shift changeover.
• Keep accurate and up to date logs of all contact with residents and other notable events throughout the shift.
• Participate in team meetings, 1-1 supervisions and other meetings as requested by line manager.
• Follow YMCA policies and procedures, particularly those relating to professional boundaries, Health and Safety and confidentiality.
• Behave in a professional manner maintaining a high-quality standard of work, in accordance with the aims, values and ethos of YMCA
• Demonstrate a high level of confidence and initiative.

Attributes

Job Knowledge

Problem solving

Crisis management

Customer care

Excellent customer care skills

Basic use of Microsoft Outlook, Word and Excel

Knowledge of confidentiality and GDPR

Knowledge of potential security or safety issues in a housing scheme

Knowledge of general office procedures

Ability to relay messages in detail

Ability to communicate clearly and firmly

Orderly approach to work

Ability to prioritise

Ability to work under pressure and to deadlines

Ability to assess difficult situations and provide solutions

Flexible and able to work as part of a small team

Ability to de-escalate high tension situations

Ability to clean to a high standard

Basic DIY skills

Use of CCTV monitoring systems

Use of fire monitoring equipment and building evacuation

Experience

Experience of confidently dealing with challenging situations

Experience of working in a similar environment

Lone working

Experience of working with young or vulnerable people

Experience in a security or concierge role

Experience of working in a supported housing service

Personal attributes

Excellent interpersonal skills

Polite professional manner

Good timekeeper

Reliable

Calm in a crisis

Initiative to fill quiet periods without direction or supervision

Education and qualifications

Good general education to GCSE level (or equivalent)

PAT Certification

Health and safety certificates

First Aid certificate

Mental Health First Aid certificate

Food Safety/Food Hygiene

Other requirements

Commitment to safeguarding and protecting the welfare of children and young people

Basic understanding of Health and Safety

Basic understanding of equality, diversity and inclusion

Full UK driving licence and access to a car for work use with business insurance

Ability to undertake some weekd ay shifts for training and induction

Ability to offer cover for absence of colleagues