Housing Support Coordinator

Suffolk County Council; Ipswich; On-site; GBP 27,000; Full time

Job summary

Suffolk County Council is seeking a dedicated individual to join ihAg's Housing Team, providing crucial support to individuals facing homelessness. The role involves working directly with service users to develop tailored support plans that facilitate recovery and independence.

Benefits

7% pension contribution

Employee Assistance Package

Qualifications

• Skilled in engaging with individuals with complex needs.
• Knowledgeable in trauma-informed practices.
• Willingness to work flexibly.

Responsibilities

• Undertake needs and risk assessments of tenants.
• Develop personalized trauma-informed support plans.
• Maintain accurate records and facilitate service continuity.

Skills

Engagement with people

Trauma-informed approach

Job description

• Ipswich Housing Action Group (ihAg), Ipswich, Suffolk IP1 2EF
• £26,475 per annum (plus 7% pension contribution)
• Full time (37.5 hours per week)
• Permanent
• Reference: 0257
• Required as soon as possible

Work alongside people accommodated by ihAgto identify and address the effects of their own homelessness experience and enable them to move towards recovery and independence.

Your responsibilities:

• undertake initial needs and risk assessments of potential ihAg tenants, to consider their suitability for supported housing
• develop structured, person-centred, trauma-informed support plans to engage each individual being supported
• provide support, encouragement and guidance in a flexible and adaptive way, to enable people to maintain their tenancies and achieve their personal goals
• conduct regular health and safety checks of allocated properties and report any maintenance issues to the Housing Services Manager
• maintain timely, accurate and up to date records and relevant information to facilitate delivery and ensure continuity of services provided to service users, and for accountability, reporting and monitoring purposes
• work with external agencies to achieve outcomes for the service and individuals as well promoting the organisation.

You will need:

You must be skilled in engaging with people who have a range of complex needs and enabling them to identify their own strengths and goals. You will be knowledgeable in trauma-informed approach and be willing to work flexibly to support each individual’s needs.

For full details please refer to the job description and person specification available onour website (ihag)

About us

ihAg is a busy local charity supporting people who are at risk of, or are experiencing, homelessness. The Chapman Centre is the only Homelessness Advice Hub in Ipswich, providing practical support and advocacy to people who are sleeping on the streets, housed in temporary emergency accommodation and/or at risk of homelessness.

ihAg offers supported accommodation with personalised support to enable people who have lived with homelessness to move towards recovery and independence.The Housing Team manages all aspects of the housing, including rent and maintenance, and property safety.

We will offer you:

This is an exciting opportunity for an individual to join our hardworking and dedicated Housing Team.

At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff.

To find out more

Please read theJob Description (word), Equality Diversity and Inclusion Policy (pdf), Equality and Diversity at Work (pdf)and Recruitment of Ex Offenders (pdf)

For an informal discussion only, please call Jools Ramsey-Palmer on07753 316323.

More information can be found on our website and social media about this role and ihAg’s work in general.

How to apply

Please visitour website (ihAg - Vacancies)for an application pack

Alternatively, please complete the Application Form (word)

Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, [e-mail]

N.B. Previous applicants need not apply.

Closing date: 12pm, 1 July 2025.

ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment. Please note that this post is subject to an enhanced DBS check.