Housing Supply Officer

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance the quality of temporary accommodation services. This role involves managing relationships with landlords, ensuring compliance with housing legislation, and promoting council schemes to improve housing solutions for vulnerable households. The ideal candidate will have a strong background in procurement, negotiation, and customer service, contributing to the council's mission of providing effective housing solutions. Join a team committed to making a difference in the community and help shape the future of housing services.

Qualifications

• Experience in procurement and negotiation with landlords in the private sector.
• Knowledge of housing legislation and temporary accommodation issues.

Responsibilities

• Deliver high-quality service for diverse client groups including vulnerable households.
• Allocate temporary accommodation and ensure customer satisfaction.

Skills

Knowledge of housing legislation

Procurement experience

Negotiation skills

Customer satisfaction skills

Ability to prioritize work

Education

Understanding of housing benefit regulations

Knowledge of health and safety legislation

Job description

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• To deliver an efficient, high quality and customer focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.
• To achieve targets to procure properties in the private rented sector for the council to use for temporary accommodation, homelessness prevention, or discharging a housing duty.
• To lead on the corporate procurement of all temporary accommodation for Adult and Children’s services, Housing and Modernisation the Mental Health service.
• To be responsible for contract liaison with managing agents and individual landlords in the acquisition of leased accommodation.

Responsibilities include, but are not limited to:

• To allocate temporary accommodation for homeless applicants and control all activities leading to admissions and discharges in order to achieve both a high degree of customer satisfaction and the most efficient and economic use of available accommodation.
• To identify available temporary accommodation for homeless households, visit new temporary accommodation to establish a working relationship and service standard with other accommodation providers.
• Promote and sell Council schemes by organising and coordinating regular publicity events, including the Landlords Forum. Producing leaflets, mail shots and any other appropriate information.
• Advise individual landlords on all available options for letting their properties via the Council. Promote the benefits of working with the Council with landlords and private sector suppliers.
• Maintain a database of all landlords who have enquired into letting their property to the Council and follow up and encourage them to supply properties. Maximise the conversion of properties from initial enquiries through to lettings.
• Ensure effective implementation and administration of all new acquisitions, initiatives and contract administration ensuring effective planning, resourcing and delivery across the service.

Requirements:

• Knowledge of relevant housing legislation and guidance around homelessness and temporary accommodation, including housing benefit regulations.
• Knowledge of housing benefit rules and regulations, welfare benefits and issues relating to private rented tenancies.
• Knowledge of health and safety legislation and undertaking/monitoring risk assessments and housing inspections.
• Knowledge of Temporary Accommodation (TA) and the issues affecting people living in TA, their aspirations and vulnerability.
• Experience of procurement of properties, including inspection, and negotiating with landlords in the private sector.
• Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities.
• Ability to achieve customer satisfaction by identifying genuine needs and jointly developing effective solutions.
• Enhanced DBS dated within the last 12 months - on the update service? You could be fast tracked through our recruitment process today.