Housing Standards Officer

SurreyJobs; Esher; Híbrido; GBP 37.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free employee parking

Pension

Thrive benefits

Descripción de la vacante

Elmbridge Borough Council is seeking a motivated Housing Standards Officer to join the Housing Services Team in Esher. You will investigate complaints, carry out HHSRS inspections, and work with tenants, landlords and partner agencies to resolve issues, supporting enforcement and energy efficiency initiatives.

You will be based at the Civic Centre in Esher and carry out duties with a focus on improving living conditions and safeguarding residents across all housing tenures.

Formación

• Hold a professional Qualification in Environmental Health, Housing, Construction, Surveying or a related discipline.
• Extensive experience in private sector housing enforcement and housing standards work.
• Experience working within a local authority regulatory environment.
• Strong knowledge of housing legislation, HHSRS and enforcement processes.
• Basic literacy and numeracy skills.
• Excellent organisational, communication and time management skills.
• Customer-focused and committed to delivering high-quality services for residents.

Responsabilidades

• Investigate complaints about housing conditions and undertake inspections using HHSRS.
• Work with tenants, landlords, managing agents and partner agencies to resolve housing issues.
• Support the Council's work on housing enforcement, HMO regulation, empty homes and energy efficiency initiatives.
• Provide advice and guidance and take formal action where necessary.
• Contribute to improving living conditions and supporting housing objectives.

Conocimientos

Environmental Health qualification

Private sector housing enforcement

Local authority environment

Housing legislation knowledge

Literacy and numeracy

Organisational skills

Communication skills

Time management

Customer-focused

Teamwork

Descripción del empleo

Housing Standards Officer

Housing Standards Team

Salary: S6 - SO1: £37,223 - £42,551(depending on qualifications and experience)

Location: Civic Centre, High Street, Esher, Surrey, KT10 9SD

Hours: 36 hours per week

Contract: Permanent

Car Allowance: C3 (Casual – frequent user).

Closing Date: 9:00am, Monday 30 November 2026

Interviews: Week Commencing 7th December

Join Our Team as a Housing Standards Officer

Are you passionate about improving housing conditions and making a real difference to people's lives? Elmbridge Borough Council is seeking a motivated and customer-focused Housing Standards Officer to join our Housing Services Team. This is an exciting opportunity to work across a diverse residential sector, helping to ensure that homes throughout the borough are safe, well managed, energy efficient and compliant with legal requirements.

Elmbridge is a thriving and desirable borough with a significant private rented sector. As part of our Housing Standards Team, you will play an important role in protecting the health and wellbeing of residents by improving housing conditions and supporting high standards of property management across all housing tenures.

Reporting to the Housing Standards Manager and Senior Housing Standards Officer, you will investigate complaints about housing conditions, undertake inspections using the Housing Health and Safety Rating System (HHSRS), and work with tenants, landlords, managing agents and partner agencies to resolve housing issues. You will support the Council's work on housing enforcement, HMO regulation, empty homes and energy efficiency initiatives, using a range of approaches from advice and guidance through to formal action where necessary.

This is a varied and rewarding role offering the opportunity to work on a wide range of housing standards cases. Your work will have a direct impact on improving living conditions for residents and supporting the Council's wider housing objectives.

About You

• You will hold a professional Qualification in Environmental Health, Housing, Construction, Surveying or a related discipline.
• You will have substantial experience of private sector housing enforcement and housing standards work.
• Experience working within a local authority regulatory environment.
• You will possess strong knowledge of housing legislation, HHSRS and enforcement processes.
• You will have basic literacy and numeracy skills.
• You will have excellent organisational, communication and time management skills, be able to navigate and work effectively in a busy, client facing service.
• You will be customer-focused and committed to delivering high-quality services for residents, helping to make a difference for our residents
• You will enjoy working collaboratively and supporting the development of colleagues and enjoy being part of a team.
• You will be based at the Civic Centre in Esher.

A Basic DBS check will be required for this role.

Help us improve housing standards, protect residents and make a lasting difference in Elmbridge. We look forward to hearing from you.

From April 2027, Elmbridge will become part of the new East Surrey Council. As we work towards that time, our focus remains firmly on delivering high quality services to our residents. We understand that this period of transition may bring uncertainty, particularly around future working arrangements such as office locations. Please be assured that we are committed to supporting all our employees throughout this process, prioritising wellbeing, continuous learning and professional development.

While we cannot predict exactly what lies beyond 2027, we can confidently say that your time at Elmbridge Borough Council will be both rewarding and enriching. You will gain valuable experience, benefit from extensive training opportunities and be involved in one of the most significant transformations in local government in the past 50 years.

About us

We know we ask a lot, but the good news is that we give a lot too.

Learning and development:

We will support you on that journey by creating a bespoke learning and development plan for you.

You will meet people in the team who have completed Masters, been promoted within the team and have taken on other professional qualifications.

Flexibility:

We know hybrid working is here to stay and we will discuss the right mix of home and office for you.

Wellbeing:

When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees.

The package:

Not forgetting our excellent pension and ‘Thrive’ package of employee benefits and discounts with various local businesses. There is also free employee parking.

What else?

We encourage you to read more on us and if you have any queries please give us a call.

Here are some reading options to help you with your decision making:

https://www.elmbridge.gov.uk/jobs-work-experience-and-volunteering

Our LinkedIn page

If you enjoy working with people and want to contribute to a vital local service, we’d love to hear from you.

If you would like to talk to us about the role, please give Rubina Gani, our Housing Standards Manager a call on 01372 474623

Equal Opportunities

Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing [e-mail]