Housing Solutions Officer - Migration

London Borough of Hounslow; Hounslow; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

London Borough of Hounslow is seeking a proactive homelessness professional to join the Homelessness, Independence and Preventative Services. The role involves holistic housing needs assessments, supporting clients to resettle, and promoting independent living across the Borough.

The successful candidate will travel to accommodations and engage with diverse communities while navigating complex legislation. You will work in a multidisciplinary team, demonstrate integrity, and drive preventive

Qualifications

• Experience working in a multi-disciplinary environment with diverse client groups.
• Understanding of homelessness, social care, mental health, immigration and welfare benefits legislation.
• Excellent communication and ability to build trust with complex individuals.
• High integrity, resilience and proactive problem-solving.

Responsibilities

• Conduct holistic housing needs and risk assessments in line with homelessness reduction principles.
• Provide practical support to resettle and integrate people within a local community.
• Promote independence and resilience to secure and maintain suitable accommodation.
• Devise, monitor and review personalised housing and resettlement plans; consider refugee rights and cultural sensitivities.
• Communicate effectively with managers, landlords, solicitors and residents; safeguard and diversity considerations.
• Travel within the Borough to meet residents and professionals in community settings.

Skills

Customer service

Homelessness expertise

Communication skills

Job description

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers. You will need to be energetic, enthusiastic and ready for a new and exciting challenge where every day is different. You will have relevant work-based experience and want to continue to learn and develop your knowledge and skills. You will be working partly from home but you must be able to travel independently and carry out visits to temporary accommodation both within and outside of the Hounslow Borough.

About The Team You’ll Be Working In

• This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
• This role is to carry out holistic housing needs and risk assessments in a variety of settings in line with the homelessness reduction act.
• You will provide practical support to resettle and integrate people within a local community.
• Promote personal independence and resilience to ensure accommodation can be obtained and/or maintained.
• To devise, monitor and review personalised housing and resettlement plans. Knowledge of refugee rights and entitlements and an appreciation of key cultural sensitivities.
• Practical understanding of working with safeguarding, equality, immigration and diversity matters.
• The ability to communicate verbally and in writing with a diverse range of audiences including managers, landlords, solicitors and vulnerable customers.

About You

You have experience of working in a multi-disciplinary way in a customer orientated environment involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits.

You are a great communicator to engage effectively with a broad range of people to influence, motivate, negotiate and persuade and you quickly build trusting relationships with complex individuals, and other professionals, to empower residents to build resilience and gain and maintain their independence.

You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful resettlement, community integration, and corporate preventative outcomes, using proactive and creative solutions.

You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, while you research and apply relevant legislation and policy to complex and contentious cases and make decisions confidently.

You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.

You preferably have a current driving licence but can travel independently around the Borough to carry out home visits and meet residents and other professionals in community settings.

• Are you passionate about customer services?
• Are you an experienced homelessness professional?
• Are you looking to working in a forward thinking and progressive housing department?

Essential For The Role

Basic DBS check will be required.

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the job description, but if you have any further questions about the role, please contact:

Email: [e-mail]

Interviews for this job will be held during December 2026.

(please seek line manager approval before applying for this role as secondment.)