Housing Solutions Officer

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a proactive Housing Solutions Service Assessment and Prevention Officer. This role is crucial in supporting individuals at risk of homelessness by assessing their housing needs and developing personalized plans. You will collaborate with various partners to secure sustainable housing solutions while ensuring compliance with legal frameworks. If you have a passion for helping others and possess strong knowledge of homelessness legislation, this position offers a fulfilling opportunity to make a real difference in the community.

Qualifications

• Level 3 qualification in housing, social work, or related field required.
• Experience in homelessness prevention and case management is essential.

Responsibilities

• Conduct detailed homelessness assessments per legal standards.
• Develop tailored housing plans to prevent or relieve homelessness.
• Maintain accurate records in compliance with GDPR.

Skills

Homelessness prevention

Case management

Statutory decision-making

Communication skills

Negotiation skills

Mental health awareness

Knowledge of homelessness legislation

Education

Level 3 qualification in housing or social work

Tools

Database management systems

Job description

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Brackenberry is seeking a proactive and compassionate Housing Solutions Service Assessment and Prevention Officer to support individuals and households at risk of homelessness. You will play a key role in assessing housing needs, developing personalised plans, and working with internal and external partners to secure sustainable housing solutions.

Key Responsibilities

Homelessness Prevention & Assessment

• Conduct detailed homelessness assessments in line with the Housing Act 1996 and Homelessness Reduction Act 2017.
• Develop tailored housing plans to prevent or relieve homelessness.
• Investigate homelessness status, applying statutory tests for eligibility and priority need.
• Regularly review and monitor housing plan progress, issuing relevant notices when necessary.

Legal Compliance & Case Management

• Make statutory decisions on homelessness applications, ensuring compliance with legislation and case law.
• Draft clear, well-structured decision letters aligned with legal requirements.
• Maintain and manage a diverse caseload, ensuring timely decisions and interventions.
• Collaborate with landlords, registered providers, and external agencies to prevent homelessness.

Safeguarding & Support

• Identify and refer individuals requiring additional support services, including those covered under the Care Act 2014 and Children Act 1989.
• Take appropriate safeguarding actions for vulnerable individuals and families.

Operational & Administrative Duties

• Maintain accurate records in compliance with GDPR and performance reporting requirements.
• Participate in training to stay updated on legislative changes and best practices.
• Provide outreach support, including emergency assessments under the Housing Act 1996.

Requirements

• Level 3 qualification (or equivalent experience) in housing, social work, or a related field.
• Experience in homelessness prevention, case management, and statutory decision-making.
• Strong knowledge of homelessness legislation, safeguarding procedures, and support services.
• Excellent communication and negotiation skills.
• Ability to work effectively in a fast-paced environment while managing a complex caseload.
• Training in mental health awareness, domestic abuse support, or substance misuse.
• Knowledge of landlord and tenant law, welfare benefits, and social services legislation.
• Experience drafting statutory decision letters.
• IT proficiency, including database management and case recording systems.

Additional Information

• This role requires flexibility, with occasional out-of-hours and emergency response work.
• Commitment to equality, diversity, and inclusion in service delivery.
• Brackenberry Ltd is acting as an Employment Business in relation to this vacancy.
• Applicants must have the right to work in the UK.

Important: By applying, you consent to Brackenberry submitting your CV for this role unless you advise us otherwise.