Housing Solutions Officer

Brackenberry; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a compassionate Housing Solutions Service Assessment and Prevention Officer to join their team. In this vital role, you will assess housing needs and develop personalized plans to support individuals and families at risk of homelessness. Your expertise in homelessness prevention and case management will ensure compliance with legislation while collaborating with various partners to secure sustainable housing solutions. If you are proactive, have strong communication skills, and are passionate about making a difference in the community, this opportunity is perfect for you.

Qualifications

• Experience in homelessness prevention and case management is essential.
• Strong knowledge of homelessness legislation and safeguarding procedures.

Responsibilities

• Conduct detailed assessments to prevent homelessness and develop tailored housing plans.
• Make statutory decisions on homelessness applications and maintain a diverse caseload.

Skills

Homelessness prevention

Case management

Statutory decision-making

Communication skills

Negotiation skills

Fast-paced environment management

Education

Level 3 qualification in housing or social work

Tools

Database management systems

Case recording systems

Job description

Job Summary

Brackenberry is seeking a proactive and compassionate Housing Solutions Service Assessment and Prevention Officer to support individuals and households at risk of homelessness. You will play a key role in assessing housing needs, developing personalised plans, and working with internal and external partners to secure sustainable housing solutions.

Key Responsibilities

Homelessness Prevention & Assessment

• Conduct detailed homelessness assessments in line with the Housing Act 1996 and Homelessness Reduction Act 2017.
• Develop tailored housing plans to prevent or relieve homelessness.
• Investigate homelessness status, applying statutory tests for eligibility and priority need.
• Regularly review and monitor housing plan progress, issuing relevant notices when necessary.

Legal Compliance & Case Management

• Make statutory decisions on homelessness applications, ensuring compliance with legislation and case law.
• Draft clear, well-structured decision letters aligned with legal requirements.
• Maintain and manage a diverse caseload, ensuring timely decisions and interventions.
• Collaborate with landlords, registered providers, and external agencies to prevent homelessness.

Safeguarding & Support

• Identify and refer individuals requiring additional support services, including those covered under the Care Act 2014 and Children Act 1989.
• Take appropriate safeguarding actions for vulnerable individuals and families.

Operational & Administrative Duties

• Maintain accurate records in compliance with GDPR and performance reporting requirements.
• Participate in training to stay updated on legislative changes and best practices.
• Provide outreach support, including emergency assessments under the Housing Act 1996.

Requirements

Essential

• Level 3 qualification (or equivalent experience) in housing, social work, or a related field.
• Experience in homelessness prevention, case management, and statutory decision-making.
• Strong knowledge of homelessness legislation, safeguarding procedures, and support services.
• Excellent communication and negotiation skills.
• Ability to work effectively in a fast-paced environment while managing a complex caseload.

Desirable

• Training in mental health awareness, domestic abuse support, or substance misuse.
• Knowledge of landlord and tenant law, welfare benefits, and social services legislation.
• Experience drafting statutory decision letters.
• IT proficiency, including database management and case recording systems.

Additional Information

• This role requires flexibility, with occasional out-of-hours and emergency response work.
• Commitment to equality, diversity, and inclusion in service delivery.
• Brackenberry Ltd is acting as an Employment Business in relation to this vacancy.
• Applicants must have the right to work in the UK.

Important: By applying, you consent to Brackenberry submitting your CV for this role unless you advise us otherwise.