Housing Solutions Officer

Adecco; Ealing; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

IT Equipment Provided

Job summary

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes.

Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home. 35 hours per week, temporary role for 3 months with possible extension, ASAP start.

Qualifications

• Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and related case law.
• Proven experience managing complex caseloads in fast-paced housing teams.
• Confident conducting interviews, assessments, and drafting decision letters.
• Excellent communication; explains complex legal matters clearly to customers.
• Strong negotiation and problem-solving with landlords and support services.
• Customer-focused, empathetic to vulnerable residents; meets deadlines.

Responsibilities

• Assess homelessness applications in line with relevant housing legislation.
• Make robust, legally sound eligibility and priority need decisions.
• Intervene early to prevent and relieve homelessness through casework.
• Interview and support customers with housing options and advice.
• Negotiate with landlords to secure sustainable accommodation.
• Liaise with internal/external partners to deliver positive outcomes.
• Maintain accurate case records and ensure statutory compliance.
• Identify safeguarding concerns and assist vulnerable households.
• Contribute to reducing reliance on temporary accommodation.

Skills

Housing Act knowledge

Homelessness prevention

Casework experience

Interviewing & assessments

Decision letter drafting

Communication skills

Negotiation with landlords

Tools

IT Equipment Provided

Job description

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes.

Housing Solutions Officer

Public Sector - Local Authority

Temporary Role - 3 months with possible extension

Full Time - Monday to Friday, 35 hours per week

£245 per day Umbrella inside IR35

IT Equipment Provided

ASAP Start

Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You

You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment.

Essential skills & experience:

• Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law
• Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment
• Confident conducting interviews, assessments, and drafting detailed decision letters
• Excellent communication skills, with the ability to explain complex legal matters clearly to customers
• Strong negotiation and problem-solving skills, particularly with landlords and support services
• Customer-focused approach with empathy for vulnerable individuals
• Organised, resilient, and able to work to strict statutory deadlines

Key Responsibilities

• Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017
• Make robust, legally sound decisions on eligibility, priority need, and intentionality
• Take proactive steps to prevent and relieve homelessness through early intervention and casework
• Interview and support customers at risk, providing clear advice on housing options and alternatives
• Negotiate with landlords and partners to secure sustainable accommodation solutions
• Liaise with internal departments, legal services, and external agencies to deliver positive outcomes
• Maintain accurate case records and ensure compliance with statutory duties
• Identify safeguarding concerns and support vulnerable households appropriately
• Contribute to reducing reliance on temporary accommodation and improving service outcomes

Why Apply?

• Competitive daily rate
• Flexible hybrid working arrangement
• Opportunity to contribute directly to reducing homelessness and improving residents' lives
• Work within a collaborative, high-performing local authority team

The Adecco Group UK & Ireland is an Equal Opportunities Employer.