Senior Housing & Resident Engagement Lead

ExtraCare Charitable Trust; Coventry; Híbrido; GBP 47.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Contributory pension

Buy and sell holiday

Free life insurance

Cycle2work scheme

Attendance reward

On-site gym access

Descripción de la vacante

ExtraCare Charitable Trust in Coventry seeks a Housing & Resident Engagement Manager to lead housing management and resident engagement across integrated retirement communities. You will guide services to help older people live independently and contribute to resident influence on service design.

The role requires strategic leadership, robust tenancy management, and strong collaboration with housing partners, regulators, and residents to deliver compliant, cost-effective services.

Formación

• Strong experience in housing management, resident engagement, or related social housing.
• Understanding landlord responsibilities, tenancy management, and complaints handling.
• Ability to build trusted relationships with residents, colleagues, partners.
• Strategic thinking with attention to operational detail and resident experience.
• Collaborative leadership across multiple locations.
• Commitment to inclusive, resident-centred services for older people.

Responsabilidades

• Lead housing management services across the Trust, promoting independence, wellbeing, inclusion, and tenancy sustainability.
• Manage tenancies effectively by supporting locations with sign-ups, tenancy breaches, anti-social behaviour, safeguarding concerns, notice periods and terminations, in line with legislation, policy and good practice.
• Build and maintain strong working relationships with housing partner organisations, ensuring services are delivered to the standards our residents expect and deserve.
• Ensure compliance with social housing regulation by keeping up to date with the requirements of the Regulator of Social Housing and embedding these expectations into day-to-day practice.
• Lead the effective running of Resident Forums, including agenda planning, liaison with Chairs and Vice Chairs, minutes, communications and promotion among residents and colleagues.
• Promote and support Resident Associations and other routes for resident representation, involvement, and participation, including approaches that reach seldom-heard voices.
• Work closely with Local Authorities, voluntary organisations, statutory bodies, and other partners to strengthen service delivery and resident outcomes.

Conocimientos

Housing management

Resident engagement

Landlord responsibilities

Strategic leadership

Relationship building

Inclusive services

Descripción del empleo

ExtraCare Charitable Trust in Coventry seeks a Housing & Resident Engagement Manager to lead housing management and resident engagement across integrated retirement communities. You will guide services to help older people live independently and contribute to resident influence on service design.

The role requires strategic leadership, robust tenancy management, and strong collaboration with housing partners, regulators, and residents to deliver compliant, cost-effective services.