Housing Plus Officer

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local government authority in Newcastle upon Tyne is seeking a Housing Plus Officer to support vulnerable residents and enhance independent living. This role involves managing tenancies, ensuring health and safety compliance, and developing community networks to reduce social isolation. Ideal candidates will have strong communication skills and a passion for working with diverse populations. The position is full-time with flexible work options available and offers a range of benefits, including generous leave and development opportunities.

Benefits

Flexible working

Generous annual leave

Local government pension scheme

Learning and development opportunities

Qualifications

• Passionate about working with older, vulnerable people and complex needs.
• Great communication and understanding of housing support impact.
• Ability to ensure health and safety for residents and visitors.

Responsibilities

• Support vulnerable individuals in independent living and community networks.
• Manage tenancies and ensure compliance with health and safety requirements.
• Create positive communal living spaces and reduce social isolation.

Skills

Communication Skills

Customer Focus

Self-Motivation

Ability to Work Under Pressure

Job description

Housing Plus Officer: 2 full time posts, 37 hours per week.

Location: Newcastle upon Tyne, Citywide. This post is also open to Job Share.

Do you want to make a real difference to the lives of Newcastle’s residents?

Newcastle City Council’s vision is for a caring, thriving city where everyone can lead healthy, happy lives in a socially and economically inclusive environment. We want everyone to have access to a home that is safe and decent, within attractive, thriving neighbourhoods.

We manage more than 26,000 homes and provide a range of support services to our customers, from benefits and money advice to repairs and maintenance and tenancy support, striving to make living easier.

We have bold plans, and our people are key to achieving our goals, so we want to attract the very best.

Newcastle City Council’s values

We are Proud, Fair, and Ambitious — we live and breathe them, and they shape how we work day‑to‑day.

Benefits

Flexible working, generous annual leave allowance, local government pension scheme, and access to extensive learning and development opportunities plus regular support from your manager.

The Role: Housing Plus Officer

Based in Housing Plus schemes, or providing support in the community, you will support vulnerable people (including older people and people with learning disabilities), support independent living, and create positive and vibrant communal living spaces. You will help reduce social isolation by developing community networks and providing low‑level person‑centred support as well as working with a range of partners. You will have responsibility for the building and for complying with health and safety requirements. You will manage tenancies and apply the conditions in the Tenancy Agreement, including addressing breaches.

The Person

Are you passionate about working with older, vulnerable people, and people with complex needs? Do you have great communication skills and an understanding of how good housing support can enhance customers’ lives? Are you self‑motivated, enthusiastic and customer‑focused? Can you deal with challenging situations and work under pressure? Can you manage a scheme building, ensuring the health and safety of you, residents, and visitors?

Most of our full‑time vacancies are available on a job‑share basis. If you want to discuss this option for this vacancy or would like an informal discussion about the post, please contact Jane O’Neil, 0191 278 8747 or 07880 398872, or email [e-mail].

Interviews are anticipated to be Friday the 16th January 2026 and will include a written exercise.

References will be requested prior to interview for all roles requiring DBS clearance. The successful applicant will not commence until satisfactory DBS clearance is obtained.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post involves working with children and/or vulnerable adults. If you are successful, we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions and a check of police information.

Application Process

We do not accept CVs, only online applications. To apply, click on the “Apply for this job” tab in your North East Jobs account. Any communication about your application will be sent to the email address you have set up on your account.

Newcastle City Council is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership, and gender reassignment.

Apply online at www.northeastjobs.org.uk; select “Apply Now” and complete our online application form. Before completing the form please ensure you read the supporting documents.