Housing Performance and Business Support Team Manager

Nub News; Coalville; Hybrid; GBP 46,000 - 62,000; Full time

Benefits offered by this job

34 days holiday

LGPS 22% employer contribution

Employee benefits programme

Training & development

Hybrid/Agile working

Job summary

North West Leicestershire District Council is seeking an experienced Housing Performance and Business Support Team Manager to lead a key Housing Service team. You will provide strategic leadership across performance management, business support, tenant engagement and governance, using data and insight to shape priorities and improve services for tenants.

The role offers agile, hybrid working and a generous benefits package, including 34 days holiday rising to 38 and the LGPS with strong employer

Job description

Housing Performance and Business Support Team Manager

Are you an experienced housing professional with a passion for performance, tenant engagement and service improvement? We are looking for a proactive and influential Housing Performance and Business Support Team Manager to lead a key team at the heart of our Housing Service. In this role, you will provide strategic leadership across performance management, business support, tenant engagement, complaints learning, governance and service assurance. You will use data, customer insight and regulatory intelligence to help shape priorities, strengthen service delivery and ensure tenants are at the centre of decision-making. This is an opportunity to play a leading role in shaping modern, responsive and tenant-focused housing services at North West Leicestershire District Council. You will work with committed colleagues, partners and communities to deliver meaningful improvement and help build pride, passion and reputation for the council.

• 36.25 hrs per week with a starting annual salary of £54,143
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer's contribution
• Employee benefits programme' including payback on medical, dental and optical expenses
• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Gary Hall-Head of Housing at [e-mail] or 01530 454717, who will be happy to discuss this important and exciting role.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 27th September 2026