Performance and Standards Officer

Housing Quality Network; Quarrington; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. The role focuses on an evidence-based approach to regulatory assurance, data validation and performance analysis to support compliance and service improvement.

The position requires strong data analysis, report writing and project management skills, with experience in housing, assurance or performance roles and a good understanding of the regulatory environment

Qualifications

• Degree in a relevant discipline or equivalent in a Housing professional qualification (Desirable)
• Excellent data analysis, report writing and project management skills
• Experience within a local authority or social housing, ideally in an assurance, compliance, or performance based role
• Understanding of the regulatory environment for social housing

Responsibilities

• Identifying, implementing & coordinating assurance activities and working closely with colleagues on improvement plans
• Performance data – collation, validation, analysis and reporting
• Statutory data returns – coordination, adhering to requirements and deadlines
• Policy & Procedure management – undertaking document reviews and compliance checks
• Surveys – analysing results to measure service delivery and identify improvement
• Presentation – reports, presentations, customer facing documents, analysis to ensure tenants, members and stakeholders are informed and able to make informed judgements

Skills

Data analysis

Report writing

Project management

Interpreting complex information

Power BI

Education

Degree in housing or equivalent

Tools

Microsoft Excel

Housing management software

Job description

North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. The Council as a landlord must demonstrate its compliance with the regulatory framework for social housing and performance within the service. This role focuses on an evidence-based approach to that regulatory assurance along with data validation, performance analysis, with good practice research and application.

Job Requirements:

• Degree in a relevant discipline or equivalent in a Housing professional qualification (Desirable)
• Excellent data analysis, report writing and project management skills
• Experience within a local authority or social housing, ideally in an assurance, compliance, or performance based role
• Understanding of the regulatory environment for social housing

Key Responsibilities:

• Identifying, implementing & coordinating assurance activities and working closely with colleagues on improvement plans
• Performance data – collation, validation, analysis and reporting
• Statutory data returns – coordination, adhering to requirements and deadlines
• Policy & Procedure management – undertaking document reviews and compliance checks
• Surveys – analysing results to measure service delivery and identify improvement
• Presentation – reports, presentations, customer facing documents, analysis to ensure tenants, members and stakeholders are informed and able to make informed judgements

Key Attributes:

• Ability to interpret and communicate complex information
• Excellent research & analytic skills, desirable knowledge of Microsoft systems (PowerBi) and housing management software
• Self-motivated, confident & highly organised
• Flexible, with a positive approach

You will be required to apply high levels of focus and adaptability when carrying out this role, to support the delivery of robust regulatory assurance at a technical level. Able to show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district, particularly importance to tenants being informed and valued. If you feel you have what it takes to deliver a range of activities concurrently and enjoy variety, this could be the role for you.

The closing date for all applications is Sunday 13 th September 2026.

The interview date will be Friday 18 th or Tuesday 22 nd September 2026