Housing Options Team Leader

Service Care Solutions; Middlesbrough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Housing Options Team Leader in Middlesbrough to oversee a busy Housing Advice & Information Team. The role requires significant experience in homelessness services, team management, and strong knowledge of relevant legislation. This position offers the opportunity to make a real difference in homelessness prevention and housing services in a full-time contract role.

Qualifications

• Significant experience in homelessness services and knowledge of relevant legislation.
• Proven experience managing and supporting teams.
• Ability to work effectively with partner agencies and manage complex cases.

Responsibilities

• Lead the Housing Advice & Information Team to deliver a customer-focused service.
• Develop and implement homelessness prevention strategies, policies, and service plans.
• Provide effective supervision, support, and performance management for staff.

Skills

Experience in homelessness services

Team management

Communication skills

Negotiation skills

Problem-solving skills

Education

A-Level or equivalent

GCSEs in English and Maths (A–C)

Tools

Jigsaw (Housing Partnership) case management system

Job description

Overview

Housing Options Team Leader. Location: Redcar & Cleveland. Rate: £29.63 LTD per hour. Contract: Temporary. We are recruiting on behalf of our client for a Housing Options Team Leader to lead a busy Housing Advice & Information Team. This is an excellent opportunity for an experienced housing professional with a strong background in homelessness legislation and team management.

Responsibilities

• Lead the Housing Advice & Information Team to deliver a customer-focused service.
• Develop and implement homelessness prevention strategies, policies, and service plans.
• Provide effective supervision, support, and performance management for staff.
• Ensure compliance with homelessness legislation, statutory duties, and best practice.
• Monitor budgets, commissioned services, and performance returns.
• Build strong relationships with partner agencies, landlords, and voluntary organisations.
• Represent the service at meetings, committees, and court when required.

Requirements

• Significant experience in homelessness services, with strong knowledge of relevant legislation.
• Proven experience managing and supporting teams.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work effectively with partner agencies and manage complex cases.
• Educated to A-Level (or equivalent) with GCSEs in English and Maths (A–C).
• Flexible approach with the ability to respond to service needs.
• Full driving licence.
• Desirable: Recognised management qualification or CIH membership.
• Desirable: Experience using Jigsaw (Housing Partnership) case management system.
• Desirable: Experience providing training.

This is a fantastic chance to take on a leadership role where you can make a real difference in homelessness prevention and housing services.

How to apply

To apply, please contact: George Westhead, Recruitment Consultant – Service Care Solutions. (phone number removed) or (url removed).

Job Info

• Job Title: Housing Options Team Leader
• Company: Service Care Solutions
• Location: Middlesbrough, North Yorkshire
• Posted: Sep 8th 2025
• Closes: Oct 9th 2025
• Sector: Property Services
• Contract: Contract
• Hours: Full Time

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