Housing Officer - Voids

Bernicia; Ashington; Hybrid; GBP 37,000; Full time

Job summary

An established industry player is seeking a passionate Housing Officer to join their Void Inspections team. This role offers a unique opportunity to make a difference in the community by preparing homes for new residents. With a focus on safety and welcoming environments, you will inspect properties, coordinate with various stakeholders, and manage essential documentation. The company values teamwork and integrity, providing a supportive environment where your contributions will directly impact families in need. If you are detail-oriented and thrive in a dynamic setting, this is the perfect opportunity for you!

Benefits

28 days annual leave

Health cash plan membership

Discounts on gym memberships

Generous pension scheme

Life insurance of 3x salary

Flexible working from home

Qualifications

• Experience in housing, property, or building management.
• Ability to coordinate between multiple teams and external stakeholders.

Responsibilities

• Inspect vacant properties and ensure they are 'Ready to Let'.
• Collaborate with contractors and internal teams for efficient housing solutions.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Housing Management

Team Coordination

Tools

QL System

Job description

Housing Officer – Voids Housing

Ashington, Northumberland.

Salary: £36,047 per annum (inclusive of car allowance).

Hours: 37 per week, Monday to Friday

Contract: Permanent

Closing Date: 12-Noon on Friday 16th May 2025.

Role Overview

Are you ready to take on an exciting challenge where every day is different? Do you thrive in fast-paced environments, where your skills and determination will ensure families are given homes they can be proud of? Then our Housing Officer (Voids) role is for you.

Role Benefits

• 28 days annual leave (plus bank holidays) for full-time employees
• Working from home up to 2 days per week.
• Health cash plan membership to save money by claiming cash back – over £1000 each year – towards healthcare such as dental, optical, physio, and more. Dependents up to age 21 or 24 if in full-time education are covered.
• Discounts on gym memberships, shopping, travel, cinema, and more.
• Generous pension scheme with life insurance of 3x salary.

About the Role

Based at our head office in Ashington, covering Berwick, South East Northumberland, North Tyneside, and Newcastle, with flexibility to cover other areas such as Durham.

This role involves preparing properties for new residents, ensuring they are safe, welcoming, and ready for occupancy. Key responsibilities include (not exhaustive):

• Inspecting vacant properties and coordinating works to ensure they are 'Ready to Let' (RTL).
• Collaborating with contractors, social services, energy suppliers, and internal teams to bring homes into use efficiently.
• Maintaining detailed records, tracking progress in systems like QL, and following up on updates.
• Managing energy transfers and resolving supply issues with suppliers like British Gas.
• Ensuring all necessary documentation such as EPCs, gas safety certificates, EICRs, and cleaning records are in place.

About You

We seek someone with energy, passion, and commitment. You should have strong organisational skills, a keen eye for detail, and a drive to contribute meaningfully.

Essential requirements:

• Experience in housing, property, or building management.
• Ability to coordinate between multiple teams and external stakeholders under tight deadlines.
• Excellent communication skills and attention to detail, especially regarding repairs, maintenance, and health and safety.

About Us

• We are dedicated to helping those in need of housing, believing a good home enables other opportunities.
• As one of the North East’s largest housing providers, we serve over 60,000 customers through building, renting, selling, and managing homes.
• We are committed to our people, holding the Investors in People Gold Award since 2010.
• Our values—customer focus, teamwork, respect, accountability, integrity, and leadership—are embodied in our ‘Bernicia Way’ culture.

At Bernicia Homes, we create more than houses; we build places people are proud to call home. We’re seeking a detail-oriented individual to join our Void Inspections team. Note: a valid driving licence is required.

For more information, contact Gemma Rickard at 0191 2383158.

We may close this vacancy early if we receive a high volume of applications.

We are committed to equal opportunities and welcome applicants from underrepresented groups.