Housing Officer

Sanctuary Group; Scarborough; On-site; GBP 32,000 - 35,000; Full time

Job summary

A not-for-profit housing association in Scarborough is seeking a Housing Officer to manage tenancies and ensure properties are safe and attractive. Responsibilities include handling anti-social behaviour, tenancy sign-ups, and compliance. Ideal candidates will have NVQ3 and proven experience in tenancy services. The role offers a salary of £32,887 per annum, benefits include 25 days annual leave and a pension scheme, and it promotes a diverse and inclusive work culture.

Benefits

25 days annual leave (rising to 30 days) plus public holidays

A pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Proven experience of undertaking a similar role delivering high quality tenancy services.
• Travel is a requirement of the role; a full valid driving licence is essential.

Responsibilities

• Delivering high quality housing management services meeting the needs of residents.
• Managing tenant expectations regarding repairs and escalating property maintenance issues.
• Working with external agencies to resolve issues affecting resident welfare.

Skills

Excellent customer service and customer care skills

Proven experience of good practice resident involvement activities

Excellent skills in analysing and diagnosing problems

Excellent communication skills both verbal and written

Education

NVQ3 in relevant area

Tools

Microsoft Office packages (Word, Excel, Outlook)

Job description

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Scarborough, North Yorkshire, GB, YO11 1HH

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 24/12/2025

Requisition: 226807

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Scarborough

37.5 hours per week

We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management.

The role of Housing Officer will include:

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding

Skills and experiences:

• NVQ3 in relevant area
• Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent customer service and customer care skills
• Proven experience of good practice resident involvement activities
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

Contact

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

Closing Dates

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Diversity

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.