Housing Officer

Raven Housing Trust; Redhill; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Leave entitlement

Learning and development

Health plan

Wellbeing support

Discounts

Job summary

Raven Housing Trust is seeking a Housing Officer to join our Housing Team. This full-time role (36 hours per week) features hybrid working with two office days per week, delivering a customer-focused housing management service across general-needs and shared ownership properties.

You will conduct tenancy sign-ups and visits, handle disputes, support tenancy sustainment, and ensure estates are well maintained. A full UK driving licence and IT housing management experience are essential.

Qualifications

• Basic understanding and experience of housing management and tenancy related needs.
• Ability to communicate with people from different backgrounds and resolve challenging situations.
• Experience using IT housing management systems.
• Full, clean UK driving licence.

Responsibilities

• Conduct sign ups and tenancy visits for all new tenancies and process tenancy changes in line with legislation and internal procedures.
• Manage neighbour disputes, low-level anti-social behaviour cases, and resolve tenancy breaches, with escalation to relevant teams if necessary.
• Work proactively with customers to support successful tenancy sustainment, discuss tenancy decisions, and identify vulnerabilities and make referrals for support.
• Conduct regular inspections of communal areas and individual properties, and ensure estates are well maintained, safe, and meet agreed standards.

Job description

Full time - 36 hours per week

Hybrid working - expected office days 2 days per week

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.

Want to be part of our community? We're currently recruiting for a Housing Officer to join our Housing Team.

What you'll achieve in the role:

The overall purpose of this role is to deliver a customer-focused housing management service within a dedicated patch of general-needs and shared ownership properties.

Key responsibilities include:

• Conduct sign ups and tenancy visits for all new tenancies and process any tenancy changes in line with legislation and internal procedures.
• Manage neighbour disputes, low-level anti-social behaviour cases, and resolve tenancy breaches, with escalation to relevant teams if necessary.
• Work proactively with customers to support successful tenancy sustainment, discuss tenancy decisions, and identify vulnerabilities and make referrals for support.
• Conduct regular inspections of communal areas and individual properties, and ensure estates are well maintained, safe, and meet agreed standards.

What you'll bring to Raven:

• A basic understanding and experience of housing management and tenancy related needs.
• The ability to communicate and relate to people with different backgrounds and needs, and experience resolving challenging situations.
• Experience of using IT housing management systems.
• A full, clean UK driving licence.

Please review the job description and Raven Strengths Matrix for full role criteria details.

Job Description - Housing Officer

Raven Strengths Matrix

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 9th November

Interviews anticipated to take place: W/c 16th November

The interview process includes a competency based interview and psychometric assessment.

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

All data collected is anonymous and has zero bearing on your application.

If there is anything we can do to accommodate your specific situation, please let us know at [e-mail] or 0300 123 3399.