Housing Officer

Karbon Homes; Leeds; On-site; GBP 36,000; Full time

Job summary

A leading housing organization is seeking an enthusiastic Housing Officer to join their Housing Services Team in Leeds. This permanent role offers a salary of £35,995, plus additional car payments. Responsibilities include managing tenancy services and building relationships with tenants. The ideal candidate will possess excellent communication skills and experience in social housing. The organization values inclusivity and encourages candidates from diverse backgrounds to apply. Flexibility and strong interpersonal skills are essential for this position.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Funding for qualifications

Qualifications

• Experience in social housing and housing legislation is preferred.
• Ability to manage relationships and maintain tenancies is essential.
• Previous experience with welfare reform changes is an advantage.

Responsibilities

• Deliver customer-focused housing services.
• Manage tenancy and estate services efficiently.
• Build and maintain relationships with customers.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Ability to work independently

Knowledge of housing legislation

Education

Full UK driving licence

Job description

Come and make a difference at 54 North Homes as a Housing Officer

We're looking for a passionate and skilled individual to join us as a Housing Officer in our Housing Services Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.

About The Role

You must be enthusiastic and able to demonstrate that you have the ability, attitude and interpersonal skills to build strong and effective relationships with customers and colleagues and support the work of 54 North Homes in our communities.

The Housing Officer role involves visiting tenants, customer contact visits, low level Anti-social behaviour, Estate Inspections & Allocations.

It goes without saying that you will have good organisation, time management and ICT skills. But most importantly you will be great with people.

Responsibilities

• Deliver high-quality, cost-effective, customer-focused services
• Deliver tenancy and estate management services for housing across the 54North Homes geography
• Work as part of a team to achieve targets, KPIs and objectives.
• Provide a holistic housing management service, building and maintaining relationships with customers and sustaining tenancies.

About You

You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines.

You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenant's homes.

Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us

You'll be part of our Housing Services Team. If you'd like to know more about the role, feel free to reach out to [e-mail] or telephone [phone].

Key Details

• Housing Officer - permanent role
• Salary is £35,995 per annum plus a Karbon car payment of £2,317 per annum (pro rata)
• Location: Leeds
• Regular travel will be required
• Both full and part time roles available
• 2 hours (3 days) or
• 37 hours per week with agile working
• We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
• The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Why Join Us

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready To Apply?

If this sounds like the role for you, apply new via our website: www.karbonhomes.co.uk/careers/

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input

Key Dates

The closing date for applications is Sunday 11 January 2026. We may close the advert early if we receive a high volume of strong applications so don't wait too long to apply.

Interview date

Week commencing 19 January 2026

Christmas closure dates

We’ll be closed from Wednesday 24 December 2025 and back in the office on Friday 2 January 2026. If you get in touch during this time we’ll respond as soon as we’re back.

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Neurodiversity Support Recruitment

We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.

Reasonable adjustments

• Questions in advance of the interview
• Specific and concrete questions rather than hypothetical questions
• Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities – use of visual aids/process maps for hierarchies and processes.
• Extra time for tests/assessments
• Mentors and/or buddies during induction

Further advice

If you need further advice or assistance to apply for the role, please contact Human Resources by email at: [e-mail]