Housing Officer

South Gloucestershire Council; Kingswood; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Wellbeing support

Staff discounts

Flexibility/work-life balance

Training and development

Job summary

South Gloucestershire Council is seeking a Housing Officer based in Kingswood to manage a portfolio of private sector accommodation for homeless households. You will support tenants to sustain tenancies and achieve positive housing outcomes.

You will handle lettings, rents, repairs, inspections, and landlord liaison, visiting tenants and signposting to services as needed. A customer-focused approach and strong problem-solving are essential.

Qualifications

• Experience of housing management and delivering effective housing services.
• Experience of supporting vulnerable people and working with diverse communities.
• Knowledge of landlord and tenant responsibilities and housing legislation.
• Strong communication and relationship-building with tenants, landlords, and partners.
• Strong problem-solving skills to identify issues and find practical solutions.

Responsibilities

• Manage all aspects of property management, lettings, rents, repairs, and inspections.
• Maintain regular contact with tenants to address concerns and signpost to services.
• Promote the service to prospective landlords and grow private sector accommodation.
• Work with landlords and HomeChoice Service to meet housing needs.
• Undertake administrative duties and ensure tenancy docs are completed accurately.
• Visit tenants at home to provide support and monitor tenancy arrangements.

Skills

Housing management

Vulnerable groups

Landlord/tenant

Communication

Problem solving

Job description

How you'll make a difference

As a Housing Officer, you will manage a portfolio of quality private sector accommodation across South Gloucestershire for people who are homeless or threatened with homelessness, while supporting tenants to sustain their tenancies and achieve positive housing outcomes.

What you will be doing

• It will be your responsibility to manage all aspects of property management, including arranging lettings, monitoring rents, coordinating repairs and maintenance, carrying out property inspections and liaising with landlords.
• You willmaintain regular contact with tenants, identifying any concerns at an early stage and signposting them to appropriate services to help sustain successful tenancies.
• Promoting the service to prospective landlords, you will help to increase the supply of private sector accommodation and expand the existing property portfolio.
• Working closely with landlords and colleagues across the HomeChoice Service, you will identify suitable properties to meet the housing needs of tenants.
• Undertaking a range of administrative duties, you will ensure tenancy agreements and all associated documentation are completed accurately and efficiently.
• You will visit tenants in their homes, sometimes at short notice, to provide support, monitor tenancy arrangements and address any issues.

What we need from you

• We are looking for someone with practical experience of housing management, with a good understanding of the challenges and opportunities involved in delivering effective housing services.
• It is essential that you have experience of supporting vulnerable people and working with diverse communities, demonstrating an inclusive and customer-focused approach to service delivery.
• You will have knowledge of landlord and tenant responsibilities, including tenancy management, eviction procedures and relevant housing legislation.
• Given the nature of this role, you will be an effective communicator, able to build positive relationships with tenants, landlords and partner organisations.
• You must have strong problem-solving skills, with the ability to identify issues, make sound decisions and find practical solutions to support successful tenancy outcomes.

What you need to know

• All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an interview.
• Please note that due to the nature of this role, it is a requirement of employment that a basic Disclosure and Barring Service (DBS) check is obtained.
• You will be expected to travel throughout the authority and surrounding area, sometimes at short notice, so you must have regular access to a vehicle or have an alternative means of travel.

Interviews will be held on 2nd November 2026.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
• What’s special here is the strength of the team ethos, the support and the training.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it!