Housing Needs Team Manager

Haringey Council; Greater London; Hybrid; GBP 56,000 - 59,000; Full time

Benefits offered by this job

Hybrid working opportunities

Local government pension scheme

Health and wellbeing support

Discount schemes

Job summary

Haringey Council is seeking an experienced housing professional to lead a frontline Housing Needs team delivering homelessness prevention and assessment services. The Team Manager will oversee legally compliant assessments under the Housing Act 1996 and drive a prevention-focused, customer-first approach.

You will manage complex cases, respond to policy changes, and collaborate with partners to achieve positive outcomes for residents while upholding tenants’ rights.

Qualifications

• Significant experience in housing needs or homelessness services.
• Strong knowledge of homelessness legislation, housing allocations, tenancy law and prevention duties.
• Proven experience leading teams in frontline services.
• Ability to manage complex cases and high-risk decisions.

Responsibilities

• Lead a frontline Housing Needs team delivering homelessness prevention and assessments.
• Ensure legally compliant statutory assessments under Housing Act 1996.
• Drive prevention-focused, customer-first service delivery.
• Work with internal teams and external partners to maximise outcomes.

Skills

Homelessness legislation

Team leadership

Partnership working

Case management

Communication

Problem-solving

Job description

Job Description

Contract Terms

Starting salary: PO6 (£56,058 – £59,298 per annum)

Location: 48 Station Road, Wood Green

Contract type: Permanent

Closing date: Sunday, 1st November 2026

Interview date: w/c 16th November 2026 (TBC)

• This service currently piloting a flexible 9 day working fortnight until 31st March 2027 and operates a hybrid working arrangement. This is generally 2 days a week office based.

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About The Role

This is an excellent opportunity for an experienced housing professional to lead a frontline Housing Needs team delivering high-quality homelessness prevention and assessment services. As a Team Manager, you will be responsible for one of five teams, ensuring the delivery of legally compliant statutory assessments under the Housing Act 1996, while driving a strong prevention-focused, customer-first approach.

You will play a key role in shaping and improving the service – managing complex cases, responding to legislative and policy changes and embedding innovative ways of working. Working closely with internal teams and external partners, you will maximise positive outcomes for residents and lead on enforcement responsibilities linked to the Renters’ Rights Act, ensuring both tenants’ rights are protected and landlords meet their obligations.

About The Team

The Housing Needs service sits within Housing Demand and delivers homelessness prevention, assessment and housing advice to residents across the borough. The service is made up of five teams, each led by a Team Manager and supported by a mix of Housing Needs Officers, senior practitioners and administrative staff, working together to deliver a high-quality frontline service.

We operate in a challenging but rewarding environment, supporting a diverse community and focusing on early intervention to prevent homelessness wherever possible. Working in close partnership with council services and external agencies, the team is committed to collaboration, continuous improvement and innovation to achieve the best possible outcomes for residents.

About You

You will bring significant experience of working within housing needs or homelessness services, along with a strong understanding of the legislative and policy framework. You will be a confident leader, able to inspire and manage a diverse team in a fast-paced, high-pressure environment, while maintaining a clear focus on delivering excellent outcomes for residents.

You Will Also Demonstrate

• Extensive knowledge of homelessness legislation, housing allocations, tenancy law and prevention duties
• Proven experience managing teams and performance in a complex frontline service
• Strong partnership working skills across public, private and voluntary sectors
• Ability to manage complex cases, legal challenges and high-risk decisions
• Excellent communication, analytical and problem-solving skills
• A proactive, innovative approach to service improvement and change

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.