Housing Needs Assessment Manager

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Local Government Pension Scheme

Extensive learning and development

Job summary

Newcastle City Council is seeking an experienced Housing Needs Assessment Manager to lead our Housing Needs Assessment Team. You will oversee housing need assessments, ensuring fair, evidence-based decisions in line with legislation and council policy, while supporting vulnerable residents.

You will drive service improvement, monitor performance, and contribute to strategic discussions on housing demand and future service development. Flexible working and generous benefits are available.

Qualifications

• Extensive housing services experience within local authority or similar regulated environment.
• Excellent knowledge of housing legislation, allocations and housing needs assessment.
• Proven ability to manage complex cases, develop staff, and work in partnership with other agencies.
• Commitment to delivering high-quality, customer-focused services in a values-driven environment.

Responsibilities

• Lead the Housing Needs Assessment Team and drive service delivery.
• Oversee assessment of housing need, ensuring fair, evidence-based, and compliant decisions.
• Manage complex cases, reviews and appeals with a customer-focused approach.
• Drive service improvement, monitor performance and contribute to strategic discussions on housing demand.
• Collaborate with colleagues and partner agencies to deliver an effective service.

Skills

Leadership

Housing policy knowledge

Stakeholder engagement

Decision making

People management

Job description

We are looking for an experienced and motivated Housing Needs Assessment Manager to lead our Housing Needs Assessment Team.

You will lead a team responsible for assessing housing need, ensuring decisions are fair, evidence-based, compliant, and focused on achieving positive outcomes for customers. You will oversee complex cases, reviews and appeals, ensuring housing legislation and council policy are consistently applied.

Working closely with colleagues and partner agencies across the city, you will help deliver a customer-focused service that supports vulnerable residents, manages risk effectively, and responds to housing need in a fair and transparent way.

You will also play an important role in driving service improvement, monitoring performance, and contributing to strategic discussions around housing demand and future service development.

The Person

You will have significant experience of housing services within a local authority, housing association, or similar regulated environment, together with excellent knowledge of housing legislation, allocations and housing needs assessment.

You will be an effective leader with experience of managing complex cases, developing staff, working in partnership with other agencies, and delivering high-quality customer-focused services.

Most importantly, you will share our values of Proud, Fair and Ambitious, with a genuine commitment to improving outcomes for residents and communities.

If you are passionate about delivering excellent housing services and leading a team that makes a real difference, we would love to hear from you.

We offer a supportive and forward-thinking working environment, alongside

• flexible working
• generous annual leave
• membership of the Local Government Pension Scheme
• access to extensive learning and development opportunities