Housing Manager

Home Group; Harlow; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

Join a leading housing team as a Housing Manager in Harlow, where you will support safe homes and vibrant communities. This hybrid role offers flexibility alongside proactive engagement with customers and neighborhood management, with great benefits and opportunities for career growth.

Benefits

34 days leave, increasing to 39

Health Cash Plan saving up to £1140/year

High street discounts

Career growth opportunities

Support for wellbeing and a positive work environment

Qualifications

• Experience in housing management, housing law, and anti-social behavior impact.
• Organized, proactive, with a positive attitude.
• Confident working with external partners and stakeholders.

Responsibilities

• Engage with customers and improve local neighborhoods.
• Manage anti-social behaviors and respond to customer queries.
• Conduct estate inspections and perform safety checks.

Skills

Customer Service

Housing Management

Problem Solving

Communication

Education

Chartered Institute of Housing Level 3 qualification

Job description

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Job Description - Housing Manager (251041)

Job Description

Housing Manager - (251041)

Description

Housing Manager

Harlow, Bishops Stortford working from home and on patch, with regular visits to our Bishops Stortford Office.

Permanent, full time (37.5hrs)

Salary circa £32,000 per annum plus great benefits including Health Cash Plan

Join us as a Housing Manager at Home Group

In our housing team in the Central Region, covering Harlow and Bishops Stortford, you'll be the face-to-face support for our estates, ensuring safe homes and communities. Delivering first-class customer service every day!

Typical day as a Housing Manager

• Engage with customers and get to know our communities through visibility and proactivity.
• Manage patches and neighborhoods, supported by Community Housing Assistants.
• Improve local neighborhoods through engagement and visibility.
• Manage anti-social behaviors, respond to customer queries and complaints.
• Handle voids process, liaise with local authorities.
• Conduct estate inspections, engage with contractors, and perform safety and compliance checks.

About You

• Experience in housing management, housing law, and anti-social behavior impact.
• Work towards Chartered Institute of Housing Level 3 qualification.
• Organized, proactive, with a positive attitude.
• Passionate about customer service and helping others.
• Resilient when dealing with challenges and complaints.
• Confident working with external partners and stakeholders.

Our team

Bring your skills and experience to a diverse team committed to supporting each other and delivering excellent service.

Job details

• Hybrid role, with days on patches in Harlow and Bishops Stortford.
• Meetings at Bishops Stortford Office monthly, with flexible working from home.
• Flexible hours; let us know your preferences during interview.
• Work mainly Monday to Friday, with occasional evenings.
• Must have a vehicle insured for business purposes; mileage paid.
• Standard DBS check required, paid for by us.

A place where you belong

We celebrate diversity and support networks that help everyone be their best at work.

What’s in it for you?

• 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
• Health Cash Plan saving up to £1140/year.
• High street discounts on shopping, holidays, and more.
• Opportunities for career growth within the organization.
• Support for wellbeing and a positive work environment.