Housing Management Officer

Durham County Council; Seaham; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave

Hybrid working where applicable

Job summary

Durham County Council is recruiting to support residents living in council housing. You will deliver day-to-day tenancy management and practical support to help tenants sustain stable, independent homes and improve outcomes for vulnerable households.

The role involves working with families and individuals who require housing assistance, with a commitment to safeguarding and promoting welfare. This post may involve hybrid working where applicable.

Qualifications

• Experience delivering tenancy management and practical housing support to tenants.
• Knowledge of current housing legislation and regulatory requirements.
• Ability to work with vulnerable residents to maintain stable tenancies.
• Good communication and interpersonal skills when dealing with diverse households.

Responsibilities

• Deliver day-to-day tenancy management services to residents in Durham County Council Housing.
• Support tenants to sustain independent, stable homes and access appropriate services.
• Work in partnership with other housing and social care teams to meet residents' needs.

Skills

Tenancy management

Vulnerable people support

Housing legislation knowledge

Education

NVQ Level 3 or equivalent

Job description

Join our team and play a vital role in supporting residents living in Durham County Council Housing. Working with vulnerable individuals and households, you'll provide high-quality tenancy management and practical support to help tenants maintain stable, successful homes and improve their independence.

This is a rewarding opportunity to make a real difference in people's lives while delivering an excellent housing management service that supports thriving communities.

WHAT IS INVOLVED?

You will be responsible for providing day to day delivery of the housing management services to tenants that require this service living in Durham County Council Housing.

This will include working with vulnerable people to ensure successful tenancies. You will provide a high standard of comprehensive tenancy management to assist those living in Durham County Council Housing.

Please note that this post is not open to job share.

WHAT WILL I NEED?

You should be qualified to NVQ Level 3 or equivalent.

You will have knowledge of current housing legislation and have experience of supporting people in tenancies.

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought - inclusive of a check of the Children’s Barred List and Adults Barred List, due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation - and will confirm whether an individual is barred from working with children, adults, or both.

INTERVIEWS

Interviews will be held w/c 7th December 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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