Housing Management Assistant Apprentice

Training Provider; Plymouth; Hybrid; GBP 14,000 - 17,000; Full time

Job summary

Learning Curve Group Limited is offering a Housing Management Assistant Apprentice position in the Plymouth area. The role provides on-the-job training in housing services, tenant support, and administrative tasks while you develop practical experience in property management.

You will learn to handle customer inquiries, use recording systems, organize documents, and assist with safety and compliance activities as part of a supportive team.

Qualifications

• Apprenticeship position with on-the-job training in housing management.
• Interest in customer service and property administration.
• Ability to follow processes and maintain accurate records.

Responsibilities

• Provide excellent customer service to staff and clients.
• Use electronic recording system for data entry.
• Create spreadsheets and documents using Excel and Word.
• Collaborate with team to improve maintenance scheduling.
• Complete meter readings and safety audits when required.
• Maintain accurate records of maintenance and repairs.
• Assist with grant and benefit application forms.
• Build relationships with Plymouth City Council on housing benefits.
• Analyse and monitor utility bills and payments.
• Understand housing compliance requirements.

Skills

Customer service

Record keeping

Excel

Collaboration

Health & Safety

Fire safety

Grants & benefits

Council relations

Utilities analysis

Housing compliance

Problem solving

Training participation

Tools

Excel

Microsoft Word

Job description

Training Provider: LEARNING CURVE GROUP LIMITED

Salary: National Minimum Wage for Apprentices — £15,600 a year

Join our team as a Housing Management Assistant Apprentice and kick-start your career in property and housing management! This paid apprenticeship offers a fantastic opportunity to gain hands-on experience in managing housing services, supporting tenants, and developing essential administrative skills.

• Provide excellent customer service by addressing any concerns or questions from staff or clients
• Be able to use the electronic recording system
• Create spreadsheets and other documents using Excel, Microsoft word and other programmes
• Collaborate with other team members to enhance overall efficiency and planning of maintenance schedules, including working with Landlords and other contractors
• Complete meter readings, Health & Safety, Fire safety audits if required
• Maintain accurate records of maintenance activities and repairs performed
• Completing grant and benefit application forms
• Build relationships with Plymouth City Council, regarding housing benefit and council tax
• Analyse and monitor utility bills and payments
• Understand compliance issues and laws around housing
• A proactive attitude towards problem-solving and maintenance
• To take part in any training / supervisions / appraisals when requested by Marama Supported Living