Housing Income Management Assistant

Leicester Bus Partnership; Leicester; On-site; GBP 24,000 - 26,000; Part time

Benefits offered by this job

Flexible working

Generous annual leave

Local Government Pension Scheme

Bus/train discounts

Job summary

Leicester City Council is seeking an Assistant Income Management Officer to support tenants and maximise income across our Housing Services. You will manage a portfolio of tenants, handle payments, and provide practical advice to prevent financial hardship.

The role is part time (30 hours) with hybrid working between home and Leicester City Offices. You’ll work with partners and external agencies to ensure income due is collected fairly, with attention to accuracy and records.

Qualifications

• Experience in providing administrative and business support.
• Ability to manage financial transactions with accuracy.
• Strong communication skills for diverse residents.

Responsibilities

• Manage a portfolio of tenants and assist with rent arrears recovery.
• Process payments and maintain accurate records and reports.
• Provide advice and guidance to residents and connect them with support services.
• Prepare legal documentation when required and liaise with external agencies.

Skills

Administrative support

Customer service

Financial transactions

Microsoft Office

Data analysis

Tools

Database systems

Job description

Leicester City Council is seeking an Assistant Income Management Officer to support tenants and maximise income across our Housing Services. You will manage a portfolio of tenants, handle payments, and provide practical advice to prevent financial hardship.

The role is part time (30 hours) with hybrid working between home and Leicester City Offices. You’ll work with partners and external agencies to ensure income due is collected fairly, with attention to accuracy and records.