Housing & Homelessness Support Navigator

Brook Street; Swindon; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street in Swindon is seeking a Homeless Support Worker to provide compassionate guidance to individuals facing homelessness and to develop action plans that promote stability and independence.

You will assist with housing applications, benefits, and accessing community services, while conducting outreach and maintaining confidential records. Collaboration with local agencies will be essential to coordinate support and empower clients.

Qualifications

• Experience in homelessness support, social care, or related fields.
• Excellent communication and interpersonal skills to build rapport.
• Strong organisational skills and attention to detail.
• Knowledge of local housing, welfare systems, benefits, and services.
• Resilience and ability to work effectively under pressure.
• Empathy, respect, and a non-judgemental approach.

Responsibilities

• Providing compassionate support and guidance to individuals experiencing or at risk of homelessness
• Developing personalised action plans to promote stability and independence
• Assisting clients with housing applications, benefit claims, and accessing community services
• Conducting outreach to engage clients and build trusting relationships
• Maintaining accurate, confidential case records in line with organisational policies
• Collaborating with local agencies to coordinate support services
• Empowering clients to achieve their personal goals
• Participating in team meetings and contributing to service improvements

Skills

Homelessness support

Social care

Communication

Interpersonal skills

Organisational skills

Housing knowledge

Resilience

Empathy

Job description

Brook Street in Swindon is seeking a Homeless Support Worker to provide compassionate guidance to individuals facing homelessness and to develop action plans that promote stability and independence.

You will assist with housing applications, benefits, and accessing community services, while conducting outreach and maintaining confidential records. Collaboration with local agencies will be essential to coordinate support and empower clients.