Housing Estates Officer - Hybrid Validation & Quality

Brook Street; Wallingford; Hybrid; GBP 45,461,000 - 53,726,000; Full time

Job summary

Brook Street is recruiting a Housing Estates Officer for RAF Benson (OX10 6AA) on a role paying £15.96/hour. The first two weeks require full office attendance, then hybrid work (~60% office / 2 days home). Travel to other locations may be required and DBS clearance is required (costs covered).

Assignment runs until 31/03/27 with potential extension. You will own the family experience for an allocated housing portfolio, monitor standards, manage quality checks, and validate time reliefs within

Qualifications

• Validation, monitoring and authorisation experience.
• Strong compliance and mandatory requirements knowledge.
• Ability to build effective relationships with teams and stakeholders.
• Customer-first mindset to improve outcomes for families.
• Capacity to manage case/portfolio responsibilities with standards.
• Self-motivation to pursue relevant training to grow in-role.

Responsibilities

• Own the family experience for an allocated housing portfolio.
• Conduct patch/ground monitoring to ensure standards are met.
• Manage assurance and quality checks, including handling complaints.
• Undertake assurance checks on service levels and quality of work by suppliers.
• Manage an allocated IMS case to agreed standards.
• Help deliver additional services within delegation and timeframes.
• Validate and authorise time reliefs within approved limits.
• Carry out handovers to ensure right service delivery for families.
• Attend stakeholder engagement events and escalate where standards are not met.

Skills

Validation & monitoring

Compliance

Stakeholder management

Customer focus

Portfolio ownership

Training motivation

Education

CIOH Certificate of Housing (or similar)

Job description

Brook Street is recruiting a Housing Estates Officer for RAF Benson (OX10 6AA) on a role paying £15.96/hour. The first two weeks require full office attendance, then hybrid work (~60% office / 2 days home). Travel to other locations may be required and DBS clearance is required (costs covered).

Assignment runs until 31/03/27 with potential extension. You will own the family experience for an allocated housing portfolio, monitor standards, manage quality checks, and validate time reliefs within