Housing Estates Officer

Brook Street; Carterton; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Hybrid working (60% office / 2 days at

Travel to other locations

DBS clearance covered

Job summary

Brook Street is assisting a MOD client in recruiting a Housing Estates Officer to validate and authorise housing activities across an allocated portfolio. The role combines office-based oversight with remote work (hybrid), and requires DBS clearance.

You will own the occupant monitoring of non-SFA/SSFA, conduct inspections, manage supplier performance, and coordinate service delivery for families. Training is provided; assignment runs until 31/03/27 with possible extension.

Qualifications

• Experience in validation, monitoring and authorisation processes.
• Strong commitment to compliance and mandatory requirements.
• Ability to build effective working relationships with teams and stakeholders.
• Customer-first mindset with drive to improve outcomes for families.

Responsibilities

• Own the family experience for an allocated housing portfolio and monitor occupants of non-SFA/SSFA.
• Conduct patch/ground monitoring to ensure standards (including PFI where relevant).
• Manage assurance and quality checks; handle complaints (level 2).
• Undertake assurance checks on service levels and work by suppliers.
• Manage an IMS case to agreed standards and timelines.
• Deliver additional services within delegation and timeframes (IRL/SONS/VOIDS).
• Validate and authorise time reliefs within approved limits.
• Carry out handovers to ensure proper service delivery for families.
• Attend stakeholder engagement events and escalate when standards aren’t met.

Skills

Validation

Monitoring

Authorization

Stakeholder relationships

Customer focus

Compliance

Training awareness

Job description

Housing Estates Officer (EO)

Location: RAF Brize Norton, OX18 1DR

• Pay Rate £15.96 per hour
• First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home)
• Training may be ongoing and travel to other locations may be required
• DBS clearance is required (Costs covered by the hiring process)
• Assignment runs until 31/03/27 with possibility of extension
• CIOH Certificate of Housing (or similar) is desirable.
• Holidays during the first 2 weeks of training cannot be accommodated

If you're someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities-supporting consistent delivery and quality across an allocated portfolio.

What you'll be doing:

• Own the "family experience" for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA
• Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant)
• Manage assurance and quality checks, including timely handling and management of complaints (level 2)
• Undertake assurance checks on service levels and quality of work provided by suppliers
• Manage an allocated IMS case to agreed standards
• Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Validate and authorise time reliefs within approved limits
• Carry out handovers as requested to ensure the right service delivery for families
• Attend relevant stakeholder engagement events and proactively escalated where standards are not met

What you'll bring:

• A confident, organised approach to validation, monitoring and authorisation
• A strong commitment to compliance and mandatory requirements (including inspection and training expectations)
• The ability to build effective working relationships with teams and stakeholders
• A customer-first mindset with a drive to improve outcomes for families

What you'll bring:

• A confident, organised approach to validation, monitoring and authorisation
• A strong commitment to compliance and mandatory requirements (including inspection and training expectations)
• The ability to build effective working relationships with teams and stakeholders
• A customer-first mindset with a drive to improve outcomes for families
• Comfort working with case/portfolio responsibilities while maintaining agreed standards
• Self-motivation to identify and complete relevant training and development to grow capability in-role