Housing Downsizing & Mutual Exchange Specialist

The Methodist Church in Britain; Walthamstow; Presencial; GBP 29.000 - 35.000; Jornada completa

Descripción de la vacante

London Borough of Waltham Forest is seeking a Voids Officer in its Central Voids Team. The role provides intensive, end-to-end support for council tenants moving through downsizing or Mutual Exchange, including home visits and removals, within a 12-month fixed-term contract (36 hours per week).

The post requires fluent English, strong customer service and the ability to work to statutory timelines, with CIFAS identity checks as part of the process.

Formación

• GCSE English and Maths or equivalent, and/or a housing qualification.
• Experience in housing, lettings, allocations, tenancy management, voids, housing options or customer service.
• Experience managing customer cases to positive outcomes within challenging timescales.
• Experience working with vulnerable residents and the barriers they face when moving home.

Responsabilidades

• Identify and engage tenants under-occupying their homes who may benefit from downsizing.
• Manage a caseload of downsizing and Mutual Exchange applications from first enquiry to completed move.
• Carry out home visits and housing needs assessments.
• Give practical, personalised help with bidding, viewings, sign-ups, removals and utility transfers.
• Support and facilitate Mutual Exchange for council tenants, including registering on HomeSwapper and finding matches.
• Process Mutual Exchange applications efficiently and within statutory timescales.
• Work with Allocations, Tenancy Management and Repairs to maximise housing mobility and reduce delays.
• Support the allocation of suitable void properties to downsizing households.
• Keep accurate records, monitor performance data and contribute to pilot outcomes and service KPIs.
• Give advice, guidance and customer service to residents, partners and stakeholders.
• Help reduce overcrowding and release larger family homes.

Conocimientos

Customer service

Communication skills

IT literacy

Time management

Independent working

Educación

GCSE English and Maths

Herramientas

Housing management systems

Microsoft Office

Descripción del empleo

London Borough of Waltham Forest is seeking a Voids Officer in its Central Voids Team. The role provides intensive, end-to-end support for council tenants moving through downsizing or Mutual Exchange, including home visits and removals, within a 12-month fixed-term contract (36 hours per week).

The post requires fluent English, strong customer service and the ability to work to statutory timelines, with CIFAS identity checks as part of the process.