Housing Disrepair Case Handler Liverpool

Medical-Legal Appointments Limited; Liverpool; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Company stakeholder pension

20 days annual leave plus bank holidays

Christmas bonus

Company events

Job summary

Medical-Legal Appointments Limited in Liverpool City Centre is seeking an enthusiastic candidate for an administrative support role. Responsibilities include liaising with solicitors and clients, inputting data accurately, and maintaining productivity targets.

The ideal candidate is computer literate, has legal administrative experience, and is keen to develop in a team-focused environment. The position offers a salary of £25,000-£27,000 per year along with benefits like pension and increasing annual leave.

Qualifications

• 1 year of legal administrative experience required.
• Ability to work calmly under pressure.
• Willingness to learn and develop.

Responsibilities

• Liaise with solicitors, clients, and experts.
• Input computerised data accurately.
• Quality check HDR reports.

Skills

Customer focused

Computer literate

Telephone experience

Proactive mindset

Education

GCSE or equivalent preferred

Tools

Proclaim case management system

Microsoft Word

Microsoft Excel

Job description

As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard.Year on year, we deliver quality, efficiency and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair and will continue to provide reporting services the only way we know how - the MLA way.

The role

We are looking for an outgoing and enthusiastic candidate to provide administration support on behalf of HDR solicitor clients. The position is based in our office in Liverpool City Centre.

Key tasks & responsibilities

• Liaise with solicitors, clients and experts in a professional manner.
• Input computerised data with speed and accuracy.
• Meet productivity targets.
• Liaise with clients and surveyors to arrange suitably convenient inspections.
• Quality check HDR reports to strict criteria.
• Assist in process improvement and the implementation of new processes.
• Work cohesively as part of a team.
• Keep up-to-date diaries and tasks.
• Be consistent.
• Maintain confidentiality.
• Carry out any other reasonable duties as directed by management.

Personal specification

• Customer focused, with great listening skills and a proactive approach to taking ownership of customer queries.
• Computer literate, including knowledge of Microsoft Word and Excel. Previous experience of working on Proclaim is preferred.
• Proactive mindset, with a willingness to be flexible, agile and react positively to change.
• Ability to work calmly under pressure.
• Polite and professional attitude.
• Willingness to learn and develop.
• Enthusiastic team player.

Desired skills

• Telephone experience, including both inbound and outbound calls.
• Experience using the Proclaim case management system.
• Experience dealing with housing condition claims.

Package

• Salary: £25,000-£27,000 per year - DOE
• 37.5 hours per week, Monday to Friday
• Company stakeholder pension
• 20 days annual leave plus bank holidays, increasing with length of service up to 25 days
• Twice-yearly company parties, including summer and Christmas events
• Regular office events and charity days
• Christmas bonus

Additional information

• Job types: Full-time, permanent
• Benefits: Casual dress, company events, company pension and transport links
• Education: GCSE or equivalent preferred
• Experience: Legal administrative experience, 1 year required

If you’d like to speak to us about our medical reporting services and how we can support your case, please contact our expert team today.