Housing Customer Liaison Officer

The Guinness Partnership; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Guinness Partnership is seeking a Housing Customer Liaison Officer for a full-time field-based role in South London. This position requires excellent customer service skills and a proactive approach to housing management, ensuring satisfaction for homeowners and rental customers. As part of a dedicated team, you will utilize mobile technologies while working in a variety of contexts, making a positive impact in the community.

Benefits

Local job supplement of £4

Qualifications

• Experienced housing professional with great customer service skills.
• Able to work effectively without high levels of supervision.
• Hold a full driver's license and access to their own vehicle.

Responsibilities

• Provide a friendly housing management service to customers.
• Work closely with estate services to achieve positive outcomes.
• Meet customers face-to-face in the defined area.

Skills

Customer service delivery

Communication skills

Relationship building skills

Self-motivation

Problem-solving skills

Data analysis

Job description

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Client:

The Guinness Partnership

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4e76425d859f

Job Views:

18

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

About the role

We have a full-time opportunity for a Housing Customer Liaison Officer covering South London . This is a field based role and you will be required to travel in and around London.

You will be part of a dedicated team of Housing Customer Liaison Officers, all working, all working hard to provide an amazing customer focused service.

As a Housing Customer Liaison Officer, you will provide a friendly housing management service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

What we’re looking for

We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

• Excellent customer service delivery, demonstrating good communication and relationship building skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
• Able to demonstrate Guinness behavioural competencies.
• Hold a full driver's license and access to their own vehicle.

This role includes a £4, local job supplement.

If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.